What are the responsibilities and job description for the Seasons Lodge and Condominiums Front Desk /Night Auditor position at Rend Lake Conservancy District?
If interested in the following positions, please mail your resume and application to the Rend Lake Conservancy District, P.O. Box 907, Benton, IL 62812 or email to accounting@rendlake.org.
Seasons Lodge and Condominiums Front Desk /Night Auditor
Seasons Lodge and Condominiums is hiring a part-time front desk/night auditor employee. The employee is responsible for the customer service and the good first and last impression a guest receives.
Duties:
- Answers all incoming calls from the 800 line and direct line and connects the calls to the correct department or room
- Answers all questions any guests or future guests may have or connects them to the right person who can give them the proper information
- Makes reservations for the lodge, condominiums, and manor house
- Makes reservations for hunting and golf packages and daily, weekly, or monthly condominium rentals
- Checks guests in and out of the lodging facilities. This includes all credit card transactions and cash paying customers.
- Posts all golf charges for guests who room charge their golf
- Faxes over nightly sheets to the pro shop for guests golfing the following day on a golf package
- Deliver packages, messages, and faxes to guests
- Runs nightly audit reports such as daily summaries, telephone reports, movie and game reports, housekeeping reports, as well as daily arrivals and departures.
- Closes the end of the day on computers and advances computers to the next business day
- Counts all money in cash drawer and petty cash
- Checks that receipts sent over from restaurant and pro shop to make sure that all room charges are posted to the correct room
- Settles credit cards and makes sure totals match the Cash Drawer Summary totals
- Gets the continental breakfast ready for guests during the winter seasons
- Helps the housekeeping staff with nightly laundry if needed
- Performs other duties as assigned
Desirable Education and Experience:
Minimum Job Requirements:
- High school education
- Possess a valid driver’s license.
Skills and Abilities Required:
- Good verbal and written communication skills
- Ability to handle cash and credit card transactions
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