Aesthetic Services Manager

Overview:

We are looking for a highly motivated and skilled Med Spa Manager to oversee and elevate our medical spa experience. This unique position blends hands-on aesthetic services with business management. The ideal candidate will spend roughly 70% of their time delivering aesthetic treatments and 30% leading the operations of the spa. As the spa grows, it's expected that the ratio will shift. This role requires someone who is not only an aesthetic expert but also a business builder, customer service champion, and networking genius.

Key Responsibilities:

Clinical & Aesthetic Services (70% of Time):

• Deliver advanced aesthetic services, including laser treatments, chemical peels, microneedling, and other facial rejuvenation procedures.
• Conduct thorough consultations with patients to assess their needs and recommend personalized treatment plans.
• Ensure all procedures are performed with the highest standards of safety, cleanliness, and professionalism.
• Maintain comprehensive patient records, tracking treatments, outcomes, and follow-ups to ensure optimal results.
• Stay up-to-date with the latest aesthetic treatments, technologies, and trends to offer patients the best options.
• Provide ongoing education to patients about their treatments and post-care instructions to ensure satisfaction and results.

Operations & Leadership (30% of Time):

• Lead daily operations of the med spa, ensuring smooth workflow, efficiency, and excellent customer experience.
• Manage, train, and develop a high-performing team of aestheticians, technicians, and support staff, fostering a positive and collaborative work environment.
• Oversee inventory management, ensuring the spa is always stocked with the necessary supplies and equipment, while maintaining budget controls.
• Handle patient inquiries, complaints, and feedback, ensuring each interaction exceeds customer expectations.
• Drive the business growth by implementing strategies for increasing patient retention, client base, and revenue.
• Lead marketing and promotional efforts, leveraging social media, local networking, and community outreach to attract new clients.
• Establish and maintain strong relationships with referral partners, local businesses, and influencers to grow the spa's network and clientele.

Qualifications:

• Licensure/Certifications:
• Associate or Bachelors degree preferred.
• Advanced Practice Esthetician license required.
• Certification in aesthetic treatments, such as lasers, preferred.
• Experience:
• Minimum 5 years of hands-on experience delivering advanced aesthetic treatments.
• At least 3 years of experience in a management or leadership role in a med spa or related field.
• Proven track record in business development, sales, and growing a customer base.
• Skills:
• Exceptional customer service and communication skills, with the ability to build long-lasting client relationships.
• Strong business acumen with experience in budgeting, marketing, and sales strategies.
• Highly organized, with the ability to manage multiple priorities and tasks effectively.
• A strong networker with a passion for growing the spa’s brand and attracting new clients.
• Proficiency with scheduling, medical software, and other administrative tools.

Compensation & Benefits:

• Competitive salary based on experience.
• Performance-based bonuses and commissions.
• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• Continuing education opportunities and training.
• Employee discounts on services and products.

Job Type: Full-time

Pay: $62,400.00 - $114,560.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Application Question(s):

• What is the name of the professional Instagram account that is associated with this application?

Experience:

• management: 3 years (Required)
• advanced practice esthetician: 5 years (Required)

License/Certification:

• Advanced Practice Esthetician license (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Relocate:

• Edina, MN 55435: Relocate before starting work (Required)

Work Location: In person

Salary : $62,400 - $114,560