What are the responsibilities and job description for the Customer Engagement Facilitator - Offshore position at Renew Safety Solutions?
Job Summary
The NEP Offshore Site Support role is essential for ensuring the smooth operation of offshore activities. This position involves providing comprehensive support to both internal teams and external clients, facilitating effective communication and coordination. The ideal candidate will possess strong customer service skills and be adept at managing various office tasks in a fast-paced environment.
Duties
- Provide exceptional customer support to clients and stakeholders, addressing inquiries and resolving issues promptly.
- Engage in outbound calling to follow up on client requests and ensure satisfaction with services provided.
- Maintain accurate records of customer interactions and transactions using computerized systems.
- Assist in sales efforts by promoting services and products to potential clients through effective communication strategies.
- Handle cash transactions with precision, ensuring accuracy in cash handling processes.
- Collaborate with team members to streamline office operations and enhance overall efficiency.
- Uphold professional phone etiquette while communicating with clients and colleagues.
Skills
- Proficiency in English, both written and verbal, is essential for effective communication.
- Strong customer service skills with a focus on client satisfaction and relationship building.
- Experience in sales or customer support roles is highly desirable.
- Familiarity with office procedures and administrative tasks, including data entry and record keeping.
- Excellent phone etiquette to maintain professionalism during client interactions.
- Ability to operate computerized systems for managing customer information efficiently.
- Strong interpersonal skills to communicate effectively with diverse individuals across various levels of the organization.
This position offers an exciting opportunity for individuals looking to contribute to a dynamic offshore environment while developing their professional skills within a supportive team setting.
Job Types: Full-time, Contract
Pay: $529.00 - $540.00 per day
Work Location: In person
Salary : $529 - $540
