What are the responsibilities and job description for the Outbound Specialist Coach position at Renewal by Andersen | Esler Companies?
We’re looking for an Outbound Specialist Coach to join our Inside Sales team!
As an Outbound Specialist Coach for Esler Companies – Renewal by Andersen you will ensure all Outbound Specialists are providing the highest level of customer satisfaction. In this role, you will lead, develop, train, and mentor a large team of callers who are vital to the functionality of the Communications Center. You will be a point of contact for all callers, ensuring that they’re meeting or exceeding their goals, delivering methodology without compromise, and updating the database accurately during their shift.
Internal candidates encouraged to apply!
\n- Teaching and demonstrating the methodology through hands on coaching.
- Motivating the team and providing in the moment feedback in a professional and positive manner.
- Assisting Outbound Specialists in real time in productive appointment setting.
- Ensuring all telephone conversations are delivered by the system.
- Confirm call center associates are punctual, working at an acceptable pace, and taking assigned breaks while providing guidance or verbal and written disciplinary actions to anyone exhibiting poor habits, poor attitude, unacceptable results, or policy violations.
- Maintaining data accuracy for leads, including contact information, pain points, and other data.
- Ensuring Adherence to Communication Center’s policy/guidelines/customer interactions.
- Assisting with departmental meetings to discuss overall benchmarks, results, and performance.
- The Ideal candidate can maintain excellent team relations, communicate effectively, have empathy and leadership skills, and is personable.
- Must be able to work with a sense of urgency, organize, and prioritize.
- Ability to adapt well and accept/give feedback in a changing environment.
- Ability to find resolutions and advise management.
- At least 1-2 years experience managing teammates or ability to demonstrate knowledge, skills, and abilities preferred.
- Medical, Dental, and Vision Insurance
- Teammate Assistance Plan
- Tuition Reimbursement
- 401k with 50% match up to 6% of your annual pay
- Paid Time Off
- Company Paid Holidays
- Paid Volunteer Time
- And more!
Empowered to be Extraordinary.
We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.
THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.
The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts.
We are a proud equal-opportunity employer.
We are committed to fair hiring practices and to creating a welcoming environment for all team members.
Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.
Salary : $80,000 - $100,000
