What are the responsibilities and job description for the Recapture Specialist position at Renewal by Andersen | Esler Companies?
As a Recapture Specialist, you will play a crucial role in regaining potential customers’ interest after an unsuccessful sales call. You will receive real-time alerts when a call does not result in an appointment and will be responsible for promptly re-engaging the lead. Your goal is to address any objections, provide additional information, and successfully schedule a follow-up sales appointment, while also helping identify training opportunities in addition to other recapture type tasks.
Responsibilities:- Receive and review alerts for unsuccessful sales calls.
- Proactively call potential clients to understand their concerns and objections.
- Utilize persuasive communication techniques to rebuild interest and secure sales appointments.
- Address any questions, provide additional details, and clarify misunderstandings about the product or service.
- Work closely with the leadership team to ensure a seamless transition of leads.
- Maintain accurate records of interactions and follow-up actions in the CRM.
- Meet or exceed performance targets for callbacks and appointment setting.
- Continuously improve call strategies based on feedback and training.
- Ensure adherence to all ISC Policy & Guidelines
- Other job duties as assigned
- Previous experience in call center, telemarketing, or customer service role preferred.
- Strong verbal communication and active listening skills.
- Ability to handle objections and turn hesitations into opportunities.
- Goal-driven with a resilient and positive attitude.
- Proficiency in CRM and basic computer skills.
- Ability to work in a fast-paced environment with a sense of urgency.
- Must be able to organize and prioritize
- Candidate should have a strong technical acumen
- Ability to learn systems and processes quickly
- Must be able to work within a team environment
- High School Diploma or equivalent preferred
- Minimum 1 year of call center experience
- Working seated or moving around, inside office environment
Benefits
Medical, Dental, and Vision Insurance- Teammate Assistance Plan
- Tuition Reimbursement
- 401k with 50% match up to 6% of your annual pay
- Paid Time Off
- Company Paid Holidays
- Paid Volunteer Time
- And more!
Empowered to be Extraordinary.
We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.
THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.
The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts.
We are a proud equal-opportunity employer.
We are committed to fair hiring practices and to creating a welcoming environment for all team members.
Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.
Salary : $60,000 - $80,000
