What are the responsibilities and job description for the Warranty Coordinator position at Renewal by Andersen of Boise?
Renewal by Andersen is growing and adding a Warranty Coordinator to our Operations Team. This role is responsible for being the point of contact for customers when experiencing product and service issues.
Locally, we've been voted Idaho's Best Window & Door Company for 2022 and 2023. Renewal by Andersen of Boise is also a recipient of the Green Diamond Award for five years running - this award is given out to companies that excel in customer satisfaction. On a broader level, Renewal by Andersen was named one of the best employers for women in 2023 by Forbes, and one of America's greatest workplaces in 2023 by Newsweek. We're consistently growing and looking for new talent to add to our already amazing team!
What You’ll Be Doing:
- Successfully handle customer contact to diagnose and resolve product and service issues
- Order product and manage warranty bills and charge backs
- Manage jobs efficiently to fill the warranty calendar
- Ensure discipline in ordering timeframes and customer touch points
- Handle post-job calls with homeowners
- Capture accurate documentation of customer interactions and documents into the systems and maintain customer warranty files
- Work closely with the installation, service and warranty teams
- Submit all warranty billable items in a timely manner
- Keep systems updated with warranty work orders
- Order, ship, track, and ensure warranty parts are available for jobs
- Handle communication with fellow teammates in a timely manner
- Maintain a high level of customer service and accuracy in work
What We Offer:
- Career growth
- 401K with employer match
- Medical, Dental, Vision, and supplementary benefits
- Paid holidays plus a flex holiday off - your choice
- PTO accrual of 14 days annually
- Team player
- Ability to prioritize tasks
- Proven problem-solving skills
- Customer service focused
- Experience in a construction field preferred, but not required
- Ability to multi-task and prioritize among assignments with a strong adherence to deadlines
- Excellent verbal and written communication skills
- Must be organized, detail oriented and self-motivating
- Proficient in Microsoft Windows, Word, Excel, Power Point
- Positive attitude with a willingness to learn and grow