What are the responsibilities and job description for the ORDER SPECIALIST position at RENEWAL BY ANDERSEN OF CENTRAL PA?
***THIS POSITION IS NOT REMOTE***
Our Order Processing Specialist will accurately order all Renewal by Andersen of Central PA products which includes windows, patio doors, entry doors, bay/bow windows. This process must be completed with a high level of accuracy and efficiency. You will also provide administrative support to the Admin/Finance Manager as needed. We are looking for a self-motivated, team player, with a high level of attention to detail to become the newest member of our team.
Responsibilities:
o Ensure accurate and timely processing of orders
o Understand and implement established Renewal by Andersen administrative policies, procedures, and those of RbA Corporate when appropriate for special ordered materials.
o Verify proper documentation is entered into rForce relating to questions and resolutions that arise during project processing.
o Develop a thorough understanding of computer software utilized for obtaining pricing information, internal sales processing, and placing orders (RbA IQ and OMS, Benbilt Configurator, and rForce).
o Order product with all Rba Central PA Vendors
o Record shipment dates in rForce and keep them up to date; communicate with the Production team when any changes to shipments occur.
o Prepare installation packets for the Production department.
Ensure job folders contain proper documentation for legal compliance with regulations.
o Proactively seek answers from respective departments when questions arise to ensure projects proceed according to plan.
o Be dependable and punctual and a legitimate team player
o Maintain a professional appearance and demeanor
Pay - $17-$19 per hour plus monthly and quarterly bonuses.
Requirements:
QUALIFICATION AND SKILL REQUIREMENTS:
- High school diploma or GED, A minimum of 2 years of work experience in the home improvement service field or other closely related field preferred.
- Previous customer service experience
- Strong independent thinker, able to work independently.
- Problem solving and conflict resolution skills required.
- Strong Computer Skills
- Strong written and verbal communication skills.
- High attention to detail
- Strong organizational skills
- Able to multi-task and work in a fast-paced environment
Salary : $17 - $19
