Compliance & Order Entry Specialist

Summary

The Compliance & Order Entry Specialist plays a critical role in ensuring Renewal by Andersen operates in full compliance with all

legal and regulatory requirements, while upholding the company's policies, standards, and ethical practices. A key focus of this

role is managing all organizational permits and ensuring accurate order processing for our sold orders. Working under direct

supervision, the Compliance & Order Specialist will: attend and report on ordering statistics in weekly meetings, collaborate with

the General Manager & Production team to ensure timely and accurate ordering of patio doors and windows, promote the RbA

culture of “Let’s be Great Together” in every interaction, and communicate effectively both verbally and in writing.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed

below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

Minimum Qualifications

· 4-year Business Administration/college degree preferred

· High School Diploma or equivalent

· Understanding of Data Entry & Order Processing

· Understanding of various SC County permit processes preferred

Knowledge, Skills and Abilities

· Excellent oral and written communication skills

· Ability to analysis data within Excel and a Windows environment

· Time management skills and computer proficiency in Microsoft Office and Window Platforms

· Objectivity, professionalism and maturity

· Flexibility and demonstrated ability to adapt well in a changing environment

· Accurate, efficient and proven data entry skills

· Ability to work independently

Supervisory Responsibilities

None

Essential Functions

· Data Entry and processing of units measured by the Production Team

· Daily/Weekly Progress Reporting

· Quality Assurance

· Retrieve daily orders inputted into the shared drive by all Installation Managers and save to the electronic customer file

on the shared drive.

· Scan all verified orders in to customer’s electronic file on the shared drive to accurately track the delivery and

confirmation for each individual order.

· Match orders entered by Technicians from shared files to Sales Contract for order processing. Enter orders into OMS system and IQ. Process all NSPRs (Non-standard product requests) and SPRs (Standard Product Requests). Verify order for accuracy. Print all order confirmations from email system for scanning into shared drive/Customer files. · Compliance Oversight – Submit for and manage permit process for all sold orders. Maintain thorough records of compliance efforts. · Cross Department Collaboration – work closely with other teammates to ensure company wide success. · Other job duties as assigned

Physical Demands

· Sitting for Extended Periods

· Computer Use

· Attention to Detail

· Communication

· Document Handling

· Repetitive Tasks

· Team Collaboration

· Technology Use

· Occasional Lifting/Moving

Work Environment

· Office Setting: Much of the work is conducted in an office environment, using computers, phones, and other office

equipment.

· Desk Work: Extended periods of time spent at a desk, performing tasks such as order entry and data verification

· Collaboration: Collaboration with other departments, such as sales, customer service, and logistics, to ensure seamless

order processing.

· Computer Use: Regular use of computers and software systems for order processing, tracking, and communication.

· Attention to Detail: Paying close attention to detail when reviewing and processing order information to ensure

accuracy.

· Fast-Paced Environment: Working in a fast-paced environment, especially during peak order periods or when dealing

with urgent requests.

· Problem-Solving: Addressing and resolving issues or discrepancies related to orders, coordinating solutions with relevant

teams.

· Team Support: Providing support to other team members, particularly in coordinating order-related information.

· Deadline Management: Managing order processing timelines to ensure orders are processed, shipped, and delivered

according to customer expectations.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.