Customer Experience Scheduling Coordinator

Are you passionate about customer service and enjoy keeping things organized?

Do you have a knack for coordinating and managing schedules to ensure everything runs smoothly? If so, we want YOU to join our team!

We’re looking for a dynamic and detail-oriented Customer Experience Scheduling Coordinator to provide exceptional service to our clients from the moment they reach out until their project is completed. This hybrid role combines customer service expertise with strong scheduling and project coordination skills, ensuring a seamless and positive experience for both clients and our internal teams.

Why You’ll Love This Role:

• Make an Impact: You’ll be the primary point of contact for customers, guiding them through the entire process and ensuring their projects are completed on time and to our high standards.
• Be Part of a Supportive Team: Work closely with our dedicated sales representatives and internal teams to ensure all projects meet customer expectations.
• Diverse Responsibilities: No two days are the same! From answering customer inquiries to managing project timelines, you’ll be able to showcase your organizational skills while making customers feel valued.

Key Responsibilities:

Customer Service:

• Serve as the main point of contact between customers and the organization, answering inquiries, addressing concerns, and providing status updates.
• Maintain a friendly, professional demeanor, ensuring customers feel respected and valued throughout the process.
• Partner with sales representatives as the post-sale contact for assigned customers.
• Ensure timely responses to Medallia and Signature Service Surveys, addressing any feedback or concerns.

Scheduling & Coordination:

• Oversee and manage the installation schedule, ensuring projects are scheduled efficiently and completed on time.
• Collaborate with the Director of Operations to allocate resources and personnel appropriately for each project.
• Handle all administrative scheduling tasks, including confirming appointments, updating systems, and resolving conflicts.
• Track installations and ensure schedules meet daily revenue goals, including managing vendor deliveries, JIPs, and mismeasured units.

Project Oversight:

• Monitor project progress to ensure timely completion, keeping customers informed along the way.
• Ensure customer expectations are met by coordinating closely with installation and operations teams.

Customer Satisfaction:

• Uphold the company’s values by providing a positive and seamless experience for all customers.
• Resolve customer issues promptly, escalating concerns to management when necessary.
• Track customer satisfaction through surveys and address feedback to improve service.

Key Skills and Abilities (KSA):

• Strong organizational and decision-making skills with excellent attention to detail.
• Ability to manage multiple tasks simultaneously while maintaining professionalism and courtesy.
• Excellent communication and interpersonal skills to build rapport and trust with customers.
• Problem-solving abilities and the flexibility to adapt to changing priorities.
• Strong time management skills to meet deadlines and coordinate schedules.
• A team player who contributes to a positive and inclusive work culture.
• Empathetic and active listener, with the ability to resolve issues efficiently.

Education & Experience Requirements:

• High school diploma or equivalent required.
• Previous experience in customer service, scheduling, or project coordination is preferred (related industry experience is a plus).
• Proficiency with office software and scheduling tools (experience with Sortly and Salesforce a bonus).
• Strong data entry skills and experience managing virtual correspondence.

Why Join Us?

• Competitive Pay: We offer a competitive salary along with performance-based incentives.
• Professional Growth: Opportunity for career advancement as we continue to grow.
• Team Environment: We foster a collaborative, supportive, and inclusive team culture.
• Work-Life Balance: We understand the importance of balance and offer flexibility where possible.

Ready to join a company where your efforts are recognized, and your career can grow? Apply now to become our next Customer Experience Scheduling Coordinator!

Applying to this position, you accept that we will be reaching out via text for next steps in the application process.

Salary : $21