What are the responsibilities and job description for the Call Center Representative position at Renewal By Andersen - SLC?
Job Description
Job Description
Description : Call Center Representative (Full-Time) - Renewal By Andersen - Salt Lake City, U T
About Renewal by Andersen
Renewal by Andersen - SLC is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 110 years. Drawing on the Andersen tradition of over 100 years of quality, innovation and craftsmanship, Renewal by Andersen was founded with the objective to stand apart in the products we provide and, in our standard, to give our client’s the best window and door replacement experience.
Since opening our first store in Minnesota in 1995, Renewal by Andersen Corporation has rapidly grown to more than 100 markets in the U.S., becoming one of the largest replacement window companies in the country.
As an organization, we take pride in our outstanding leadership, innovation, expertise, customer service and we are excited to bring on a team member who shares these same values.
Job Overview
Renewal By Andersen has an immediate opening for a full-time , in-office Call Center Representative. Call Center Representatives play a crucial role in identifying and qualifying potential customers (leads) through inbound / outbound calls ( No Cold Calling ), text messages, and emails. Their main objective is to generate qualified leads for the sales team by scheduling appointments for consultations about window and door replacements.
These representatives handle both inbound and outbound phone traffic, set up consultations for window and door replacements, and direct incoming calls to the appropriate department. They are essential in delivering an outstanding experience to homeowners by being professional, efficient, and polite.
Position Type : Full-time, benefited, non-exempt, at-will position.
Salary : Base pay starts at $18 per hour. With a generous bonus plan, full-time call center representatives average up to $25 per hour. Pay is subject to fluctuation based on seasonal demands and performance.
Schedule : The position requires 40 hours per week in the office. Shifts are 8 hours, Monday through Friday, with 1-2 rotating Saturday shifts per month. Holiday shifts as needed.
Best Candidate Qualities :
- Fun, friendly, and positive attitude.
- Outgoing personality and ease when talking with the public.
- Outstanding customer service in being courteous and polite.
- Clear and concise written and verbal communication.
- Good organizational and communication skills.
- Dependable and timely.
Duties & Responsibilities :
Requirements and Qualifications :
Working Conditions :
Physical Requirements :
Supplemental Information :
Benefits :
EEO Statement
Chisl, Inc dba Renewal By Andersen - SLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Requirements :
Salary : $18 - $25
