What are the responsibilities and job description for the Centralized Service Coordinator position at Renewal by Andersen – The Birner Group?
About Us: Renewal by Andersen, a subsidiary of Andersen Corporate, has been a leader in the
window and door industry for over 110 years. We provide custom, energy-efficient composite windows and professional installation services across more than 100 U.S. markets, becoming the largest replacement window company in the country.
We are seeking a highly organized and detail-oriented Centralized Service Coordinator to help manage the Birner Group's five locations. This role involves handling incoming calls, ordering parts, scheduling services, working up quotes, and performing computer work in a high call volume environment.
Key Responsibilities:
- Manage incoming calls and provide exceptional customer service.
- Entering accurate notes after every customer interaction.
- Order parts and ensure timely delivery.
- Schedule and confirm services efficiently to meet customer needs.
- Prepare accurate quotes for services.
- Perform extensive computer work, including data entry and record keeping.
Qualifications:
- Strong attention to detail and organizational skills.
- Ability to multitask and handle high call volumes effectively.
- Excellent communication skills and customer service orientation.
- Proficiency in computer applications and software.
Compensation:
- $18-$23 an hour plus monthly bonus potential!
Perks: As an innovative and industry-leading organization, we go beyond basic benefits.
- Comprehensive Medical/Dental/Vision/Life Insurance.
- Health Savings Account contributions.
- Paid holidays and PTO.
- 401K plan with yearly bonus.
- Special product pricing for employees.
- A culture that supports work/life balance.
- An environment where collaboration and efficiency thrive.
Salary : $18 - $23
