What are the responsibilities and job description for the Inbound/Outbound Customer Service Representative position at Renewal by Andersen?
Join our Renewal by Andersen team! Renewal by Andersen is a premier replacement window and door company that has an immediate opening for an Inbound/Outbound Customer Service Representative. This is a full-time position with competitive bonus opportunities and growth potential! A successful candidate for this position would focus primarily on inbound and outbound calls, providing exceptional customer service and setting appointments for our Project Managers.
Responsibilities and Duties:
- Set appointments via inbound & outbound calls, while tracking same day appointments, confirmations and cancellations
- Average 20-25 calls per hour
- Must be able to type at a rate of 30-45 WPM
- Provide exceptional service at all times
- Maintain a positive attitude in all internal and external communications
- Perform other tasks, as needed
Qualifications and Skills:
- Available to work some evenings and weekend
- Proficient in Microsoft Office Suite
- Experience in achieving goals while being self-motivated
- Proven ability to successfully work in a fast pace environment, where accuracy is essential
- Strong verbal communication skills
- Attention to detail and ability to multitask
- Must be highly dependable and have a strong work ethic
Benefits:
- Bonus opportunities
- Health insurance
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- 401K
- Paid holidays
- Paid time off
- Fun and professional company culture!
Job Type: Full-time
Pay: $15.50 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Call Center: 2 years (Required)
- Customer Service: 2 years (Preferred)
- Data Entry: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $16 - $16
