Logistics Supervisor

This role requires a large focus on maintaining good relationships with operations and production teams to ensure all jobs are prepped and complete for on-time installation.

Renewal by Andersen was named one of the best employers for women in 2023 by Forbes, and one of America's greatest workplaces in 2023 by Newsweek. We're consistently growing and looking for new talent to add to our already amazing team!

Responsibilities include, but are not limited to:

Provide Signature Service as the primary point of contact for homeowners with post-installation inquiries, warranties and repair.
Clarify, diagnose, notate, quote and facilitate solutions for customer issues utilizing appropriate tools and depts.
Diagnose and set qualified service appointments
Maintain active knowledgebase of common issues and solutions regarding all Renewal products.
Accurately maintain and create customer accounts, schedules and inbound products using internal Customer Relationship Management Software.
Provide quotes to customers for damaged products or services out of warranty.
Navigate difficult conversations with customers
Assist fellow coordinators with overflow and tasks as assigned by team lead.
Collaborate with teammates and various departments using email, spreadsheets, and calendars.
Assist with additional tasks as assigned by manager.
Post weekly semi-automated calls, texts and emails to customers for the department.
Perform any other related, unrelated, unassigned, unspecified, out of the ordinary, or special duties.

Benefits:

Medical, Dental, Vision, and supplementary benefits
PTO at an accrual rate that equals 112.08 hours in a calendar year
8 Paid Holidays PLUS a holiday off of your choice
401k with employer match

Requirements
Team-oriented, collaborative, and results-driven problem-solver.
Demonstrated ability to lead and develop staff in a rapidly growing organization.
Excellent organization, communication, leadership, and people skills.
Excellent computer/software skills. (Outlook, Excel, Word, PowerPoint).
Minimum 5 years of experience in supply chain / logistics operations.
Minimum 5 years of management experience.
Bachelor's degree in business, supply chain management.
Lean six sigma certification (preferably a black belt).

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to bend, stoop, reach, and carry up to 30 lbs. Specific vision abilities required by this job include close and distance vision. Communication requirements include English verbal speech and written communication.

The work environment can vary significantly, and candidates should be prepared for the following conditions: indoor and outdoor environments, travel via automobile, variable hours, working in customer homes, and changing locations.

Salary Description
$68,640/annually