What are the responsibilities and job description for the Service Coordinator position at Renewal by Andersen?
Service Coordinator
Renewal by Andersen - Cranford, NJ
Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.
As a Service Coordinator, you will connect with our existing customers about their warranty and service requests by answering incoming calls, managing schedules for our service technicians, and resolving issues regarding their windows. We're looking for someone with exceptional customer service and multi-tasking skills that thrives in a fast-paced environment to manage post-sale communication with our customers.
Primary Responsibilities:
- Answer incoming calls from and make outbound calls to existing customers requesting service on their windows/doors.
-Utilize technology to diagnose and troubleshoot homeowners product concerns.
- Perform follow up of assessed job to ensure customer satisfaction and completion of the project.
- Collect information and research into service requests, provide updates internally as well as externally, and make detailed notes on customer accounts throughout the service.
- Manage and maintain voicemails, emails, escalated customers, and reviews.
- Enter data from one software to another, update reports, and other tasks pertaining to service requests.
- Communicate with the operations team in the field on current customer issues.
Qualifications:
- CRM software experience
- Microsoft Office experience, specifically with Excel
- 2-3 years of customer service experience
- High level written/verbal communication skills
- Strong follow-up skills: professional demeanor is a must
- Detail-oriented and strong organization skills
- Previous residential home improvement industry experience, preferred
Compensation and Benefits:
- Competitive base and bonus potential of $23-30/hr. (pay range includes bonus potential)
- Full insurance package, including medical, dental, vision, and life
- 401(K) with company match
- Student loan repayment program
- Employee perks discount program
- PTO, paid holidays, and floating holidays!
Schedule:
- Onsite in our Cranford office
- Monday-Friday; 8:00am-5:00pm
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
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\nWe provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $23 - $30
