What are the responsibilities and job description for the Account Manager, North Carolina position at Renewal Investment Services?
About Us
ReNew is a family-owned business operating throughout the Southeast, dedicated to assisting homeowners and businesses during challenging times after incidents such as fires, floods, and mold damage. We specialize in restoration services for textiles, clothing, drapes, rugs, leathers, electronics, and appliances. As the largest independent restoration cleaner in the United States, we take immense pride in our employees and our proven restoration processes.
Position Overview
We are seeking a reliable and enthusiastic Account Manager to drive growth in our North Carolina territory. This person will be responsible for Wilmington, NC to Greensboro, NC. The ideal candidate will possess strong communication skills, exceptional customer service abilities, and a proactive, can-do attitude. A successful Account Manager will understand our services deeply, be a self-starter, and effectively convey how our solutions provide relief to insurance companies and their clients.
Key Responsibilities
- Client Relationship Management:
- Establish and maintain positive relationships with existing clients.
- Develop new accounts with restoration contractors and insurance adjusters.
- Communication and Support:
- Regularly update clients on claim progress and provide ongoing support.
- Organization and Scheduling:
- Keep work priorities organized and on schedule. Consistency is key! Training will be provided on optimizing your time in the field.
- Opportunity Research:
- Research new opportunities and maintain relationships with potential clients.
- Sales Goals:
- Meet sales goals by deepening relationships with existing customers and cultivating positive experiences for new accounts.
- Collections Assistance:
- Assist in collections within your territory as needed.
Job Type
- Full-time
Benefits
- 401(k) with matching
- Company car
- Comprehensive health, dental, and vision insurance
- Disability and employee assistance programs
- Flexible spending account
- Paid time off and paid training
- Employee discounts
- Flexible schedule
- Performance bonuses and commission opportunities
Experience Level
- Minimum of 3 years in account management
Schedule
- Monday to Friday, with on-call responsibilities as needed.
Travel Requirements
- Up to 50% travel within North Carolina.
Commute/Relocation
- Candidates must be able to reliably commute or plan to relocate before starting work. Preferred locations include Raleigh, Durham, or Central NC for optimal travel; other areas will be considered.
Education
- Associate degree (Required)
Work Location
- In-person
