What are the responsibilities and job description for the Service & Support Engineer-Raman Spectroscopy position at Renishaw PLC?

Job Description

Renishaw is a global technology company with core skills in measurement, motion control, healthcare, spectroscopy and manufacturing. We are looking to recruit a service and support engineer to be located at our West Dundee site in Illinois to install, service and maintain our range of analytical Raman spectroscopy equipment in the North American region.

This is an excellent opportunity to use your technical knowledge along with interpersonal skills to deliver service, advice and support which includes installation, maintenance and repair of Renishaw's spectroscopy products. You will help ensure coverage of our customer base and maintain Renishaw's reputation for high quality service and response

Principal Duties & Responsibilities

Installation and service of Raman spectroscopy instrumentation and accessories in the USA, Canada and Mexico
System fault finding, diagnostics and repairs
Providing e-mail and telephone technical support to our customers, including resolution of technical queries and complaints
Customer training on instrument use and routine maintenance
Scheduling of workload, organisation of customer visits and associated travel
Maintain regular and professional communication with customers throughout service events, including schedule, status and cost
Ensure correct presentation, professional approach and working practice is executed, working towards a first fix and always maintaining a customer focus
Travel up to 75%
Other Duties as Assigned or Requested

Qualifications

Education and Experience : Minimum

An established technical background in electronics, optical or mechanical engineering (Or associated disciplines)

Good communication skills and the ability to build relationships quickly and effectively

Demonstrate an ability to troubleshoot, repair, and provide qualification services.

Strong interpersonal skills, a team player with a customer satisfaction focus.

Good time management skills

Professional outlook, smart and presentable

The ability to remain confident in customer facing environments

This position may require the use of, and access to, ITAR controlled data. The applicant must demonstrate eligibility to use and access such ITAR controlled data. The purpose of this requirement is to ensure compliance with U.S. export control laws.

Education and Experience : Preferred

Bachelor of Science in Mechanical Engineering, or Engineering Technology equivalent, Electrical, Mechanical, or Optical Engineering, or professional equivalent (3-5 years of experience)

It would be an advantage to have knowledge of spectroscopic techniques, microscopy, material science, analytical measurements or systems engineering and to have previous technical support experience. However, product training and, if required, spectroscopy and microscopy techniques training will be provided.

Knowledge, Skills and Abilities, Competencies

Understanding of electronic, optical and mechanical principles

An organized and logical approach to troubleshooting complex opto-mechanical systems

Competence with Window-based computer systems

Manual dexterity with the physical ability to install and align optical systems in a laboratory environment

Ability to work independently and with minimal supervision

Good time-management and commitment to completing assigned work

Strong Interpersonal skills

Verbal

Written

Conflict-management

Strong Interpersonal skills

Verbal

Written

Conflict-management

Compensation Range (Annual)

Up to $85,000(depending on level and location)

In an effort to comply with local legislation, as well as to provide greater transparency to candidates regarding cash compensation, Renishaw sets standard pay ranges for all U.S.-based roles as established by job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience and expertise, as well as geographic location, and may vary from the amounts listed above.

Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Affirmative action employer of minorities, females, veterans, and individuals with disabilities.

Benefits

Renishaw offers a competitive, comprehensive benefits package for employees including health, dental and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program.

Employment Type : Regular

Time Type : Full time

Requisition Number :

R6697 Service & Support Engineer-Raman Spectroscopy (Open)

Reasonable Accommodation :

If you need any assistance seeking a job opportunity at Renishaw, or if you require reasonable accommodation with the application process, please call 847-286-9953 or contact us at Americas.Workday@renishaw.com.

Salary : $85,000

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