What are the responsibilities and job description for the Destination Experience Manager position at Reno Sparks Convention And Visitors Authority?
The Destination Experience Manager plans, organizes and coordinates details for large group and convention bookings both prior to, and after a contract has been signed. The Destination Experience Manager supports both the Meeting/Convention and Sports Teams in the planning and execution of site visits and/or preplanning visits. The Destination Experience Manager works with internal and external departments to facilitate contractual commitments and needs of meetings, conventions, and special events. The Destination Experience Manager may be required to conduct both local and domestic travel to support the Sales Teams. This position requires comprehensive knowledge of the RSCVA facilities, hotel properties, Reno Tahoe Sparks area, a strong service approach, and creative problem solving.
JOB DUTIES AND RESPONSIBILITIES:
- Responsible for being the local point of contact for convention clients and meeting planners before, during and after the contract process.
- Act as a liaison between partners, meeting planners, convention attendees, and visitors.
- Conduct site visits with or on behalf of Meeting/Convention and Sports teams including; design of itinerary, coordinating hotel and venue arrangements relevant to the groups needs, and travel arrangements providing transportation when necessary.
- Utilize various booking platforms to coordinate and book all client related travel, including but not limited to site visits and Customer Advisory Board meetings.
- Work closely with Sales Managers to ensure needs of clients are met and relationships established and/or strengthened.
- Responsible for logging any client communication/activity they participate in via Simpleview.
- Assist clients with marketing needs, collateral distribution, sponsorship commitments and partner opportunities.
- Input, manage, and execute all contractual commitments and concessions for definite groups.
- Responsible for engaging clients and attendees during events to ensure guest satisfaction.
- Deliver and/or ship destination collateral and VIP gifts to clients requested location.
- Build and maintain list of local partners and services for convention clients and RSCVA team.
- Manage Come See Fly Free program.
- Distribute new area information and monthly airport reports to sales team.
- Maintain working knowledge of each RSCVA facility and respective on-site capabilities.
- Maintain working, up to date knowledge of the destination and be able to speak to points of interest.
- Welcome meeting planners at the airport and ensure their timely return, providing transportation when necessary.
- Build strong relationships with local partners and venues to ensure smooth site visits and planning activities.
- Produce reports relevant to hard cost concessions and commitments to aid in management of the Sales Department budget.
- Other duties as assigned.
BENEFITS:
The Reno-Sparks Convention & Visitors Authority offers a comprehensive benefits package to all full-time employees:
- 100% employer paid Medical, Dental, Vision, Group Life, Long-term and Short-term Disability Insurance for employees
- 50% employer paid Medical, Dental, Vision and Group Life Insurance for dependents
- Enrollment in the Public Employees Retirement System of Nevada 100% employer paid contributions
- Paid vacation and sick time
- 12 paid holidays
- 457(b) Deferred Compensation plan
- Additional voluntary supplemental insurance programs
JOB QUALIFICATIONS:
- Bachelors Degree in Sales/Marketing or related field or equivalent work experience.
- Minimum 3-5 years in a sales related position, hospitality or hotel sales experience preferred.
- Excellent communication and customer service skills plus ability to interface with other departments to achieve results effectively.
- Thorough knowledge of the Reno/Sparks/Tahoe area.
- Must be detail oriented and demonstrate the ability to multi-task.
- Ability to identify and work quickly to resolve challenges without supervision.
- Ability to effectively communicate in English both verbally and in written forms.
- Proficiency in Microsoft Office and Office 365 (Word, Excel and PowerPoint).
- Must possess current, valid and clean drivers license.
PHYSICAL DEMANDS:
- Regularly required to reach with hands and arms above and below shoulder level.
- Frequently required to stand, walk, bend (at neck and waist), stoop, twist, squat, kneel, crawl, climb, push, and pull, and use hands to finger, handle, or feel objects, tools, or controls.
- Simple grasping as well as repetitive use of hands.
- Frequently required to talk or hear.
- Frequently required to lift and/or move up to 15 pounds, and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required include close, distance, color, and peripheral vision, and the ability to adjust focus.
WORKING CONDITIONS /ESSENTIAL FUNCTIONS:
- May be requested to use personal vehicle for transportation of products.
- May work near moving mechanical parts.
- May be exposed to various room temperatures, fumes, airborne particles, chemicals, and vibration.
- The noise level in the work environment is usually quiet but may increase to moderately loud.
