Airport Operations Specialist

Talk about front and center…our Airport Security Specialists are at the heart of the action in keeping The Reno-Tahoe International Airport safe and secure. This is a very important role, and we are looking for the right person to fulfill it and round out our team with just the right mix of attention to detail, passion for customer service, and the ability to quickly assess a situation and do what needs to be done. And it’s BUSY! You’ll never have to worry about getting your 10,000 steps in this job; our Security Specialists typically log twice that many (i.e. 10 miles) in the course of a shift, so if you want a desk gig, then this is definitely not the job for you!

“TEAMWORK FOR RESULTS” is one of our organizational values, and it is never more important in this position. We are counting on you to bring this value to the table if you are hired. Why? In this role you work with just about everyone: the traveling public, employees, tenants, vendors, ground transportation (taxis, limos, etc.). You will patrol the front curb to ensure that things are moving smoothly. You’ll also respond (rapidly!) to door alarms and other access control situations, and conduct inspections of individuals, goods, and vehicles in accordance with federal regulations. You must be willing and able to assess problem situations, interpret whatever scenario you encounter and apply your training quickly with tact and sound judgment. Along the way you will have the back-up and support of a terrific team of hard-working individuals. But wait! What? This position is eligible for a $1000 sign on bonus.

There is one (1) position open; however, the list established may also be used to fill future vacancies as they occur. Both internal and external applicants will be considered. Applicants must be available to work all shifts (day, swing, and graveyard) 7 days a week including holidays, and you must indicate this on your application under availability. Shift assignments are determined by seniority using a shift bid system.

These are the types of things you’ll be doing on a daily basis:

• Identify unattended and illegally parked vehicles in front of the terminal and issue parking citations if warranted or assist in their timely removal by contacting the appropriate enforcement personnel in order to provide notification of violation and ensure that follow-up action occurs.
• Inspect and verify identification of vehicles/drivers requesting entrance at airfield access gate(s) in compliance with federal regulations to maintain the safety and security of landside/airside locales.
• Conduct ID badge verifications in compliance with federal regulation, in order to report unusual activities, behaviors and other extraordinary cir­cum­stances to the appropriate enforcement personnel.
• Respond to alarms and other access control violations and assess the level of violation pursuant to federal regulations; resolve low-level violations and communicate such resolution to the appropriate personnel or request assistance/intervention from law enforcement officers in order to ensure the security of RTAA premises and the safety of the public.
• Provide escort onto and off of the airfield for emergency vehicles, visiting law enforcement and others as directed.
• Provide lost & found services to include item retrieval; item logging; and item return to owner.
• Communicate with appropriate personnel using a two-way radio to resolve problems including, accidents, unattended vehicles, unattended children, pets in vehicles and persons needing medical assistance; provide assistance as requested until resolution or relieved by qualified personnel.
• Assist the public and tenants by answering questions and troubleshooting issues by providing guidance and explanation regarding security rules and regulations.
• Maintain activity logs, provide incident docu­mentation, and com­plete other required paperwork/reports in order to keep management informed of opera­tions and activities.
• Assist in the direction of traffic to avoid congestion and keep vehicles flowing smoothly.
• Serve as a member on the airport emergency response team to include providing support in non-standard or emergency situations by implementing evacuation and re-population protocols when warranted and providing traffic control and direction when necessary.

The physical demands of the work include:

• Sufficient clarity of vision to clearly distinguish objects both near and at a distance of 20 feet, peripheral vision, depth perception, night vision, and color vision, to identify vehicles, license plates, markings, access badges, and people.
• The ability to reach with hands and arms.
• Sufficient dexterity to enable regular use of hands and fingers to operate, handle and feel various types of objects, tools and/or controls.
• The ability to stand and/or walk for an extended period of time, with little to no sitting.

• The ability to respond quickly on foot to door alarms or other incidents.
• The ability to kneel, crouch down, stoop, crawl, twist, climb.

The working conditions may include:

• Performing work under various environmental conditions (within both climate controlled and non-climate controlled environments) involving exposure to cold, heat, and inclement weather.
• Performing work around moderate to high noise levels, vibrations, dust, fumes, gases, and running/moving vehicles.
• Incumbents are expected to wear appropriate personal protective safety equipment including reflective apparel and other safety gear.

Entry Salary: $21.65 – $25.48 per hour based on experience, with opportunity for annual step-based increases up to a range maximum of $31.23 per hour. In addition, employees working any hours between 6pm and 6am receive a shift differential of $2.40 per hour. Initial salary placement will be based upon experience and qualifications. This is an hourly and overtime eligible position.

Benefits: The RTAA offers a competitive wage and benefit package, and provides a high-quality work-life balance. Employee benefits include 100% employer paid contributions to the Nevada PERS retirement program; 100% employer paid health insurance for the employee (effective first day of the month after your hire date); paid vacation (effective immediately) and sick leave; and 14 paid holidays per year - just to name a few!

Minimum Qualifications:

Required Education: Graduation from high school or equivalent certificate. An equivalent combination of directly related security experience and/or training may be substituted for the degree on a year for year basis.

Required Experience: Two (2) years of experience involving regular and consistent direct public contact / communication giving or providing information and instructions both orally and in written form. Previous experience as a security guard with heavy emphasis on customer service is preferred.

Required Licenses: A valid Driver’s License is required at the time of application.

How To Apply:

A fully completed official online RTAA Employment Application must be submitted through an online process no later than 11:59pm on Wednesday, February 12, 2025. For more information and to apply, visit: www.renoairport.com/careers.

Please read the following carefully! We want you to be successful, and there are certain things that you need to know. We use your application (not your resume!) to determine whether or not you meet the minimum qualifications.

Tips For Success

• For each job, use the “Experience: Work History” section to carefully describe your work experience, education, training, and any other information you’d like us to know.
• Go ahead and submit a resume if you’d like. It’s not required, just supplemental.
• § Make sure you clearly state how you meet the minimum qualifications listed on the job announcement.
• Please provide at least five years of employment history.
• If you had more than one position with the same employer, list each position separately along with the time or dates you were in each position.
• § Explain any gaps of employment of 6 months or more in the work history section. To do this, just add a ‘New Position’ and write ‘Unemployed’ for the Company and what was occurring under the "Title" (e.g., unemployed, student, etc.), and list dates. Please note, a statement in the "Summary" section is not sufficient to address gaps in employment.
• § Questions about the application, recruitment, and/or selection process, the physical demands of the position, or requests for a reasonable accommodation, should be addressed to the RTAA People Operations Office at (775) 328-6450.

Selection Procedure:

Once applications have been reviewed, only those whose experience and qualifications most closely align with the needs of the position will be invited to interview.

Pre-Employment Requirements:

The RTAA requires each candidate to successfully complete employment history verification prior to being considered for employment. All employment offers are subject to successful completion/passing of a drug-screening test, a fingerprint criminal history records check, and a security badging test.

The Reno-Tahoe Airport Authority values diversity and is an equal opportunity employer. Women, minorities, and individuals with disabilities are encouraged to apply. The Reno-Tahoe Airport Authority maintains a drug-free workplace.

Salary : $22 - $25