What are the responsibilities and job description for the Customer Service Representative position at Renovation Brands?
Customer Service Representative
Reggio Registers & Vent Covers Unlimited
Renovation Brands
About the Role :
As a Customer Service Representative at Vent Covers Unlimited and Reggio Registers, you will play a vital role in ensuring our customers receive outstanding service and support. You will be the first point of contact for our valued clients, addressing their inquiries, resolving issues, and providing detailed information about our products and services.
Your dedication to customer satisfaction and your ability to communicate effectively will contribute to the continued success and reputation of Reggio Registers. Join our team and help us maintain our commitment to excellence and innovation in customer care.
- Location :
Leominster, MA. On-site full time.
Responsibilities :
Answer inbound customer inquiries and make outbound follow-up calls.
Accurately process customer orders using the company's order management system.
Act as the primary contact for our vendors, addressing their inquiries and resolving issues related to orders, payments, and deliveries.
Manage and respond to customer and vendor emails promptly and professionally.
Monitor and respond to customer inquiries and comments on social media platforms.
Serve as the primary contact for trade customers, ensuring their specific needs are met.
Qualifications & Skills :
Candidate Experience :
About Renovation Brands :
Home is one of the most sacred places, where everything is more personal and where memories are made. At Renovation Brands, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.
Our focus is on creating design-rich home improvement product offerings that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.
Commitment to DEI :
At Renovation Brands, we celebrate our inclusive work environment, and we encourage applicants from all backgrounds and perspectives to apply. We are committed to having an inclusive and transparent work environment where every voice is heard and acknowledged, assisted by our employee-lead programs such as our Culture Team . At Renovation Brands, we embrace our differences, and believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking.
As we continue to grow, onboarding great talent to help us execute our mission and vision is our top goal. From California to New York to Massachusetts to Florida, our team members collaborate and deliver groundbreaking eCommerce projects from across the United States. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
Our Benefits :
At Renovation Brands, we have you covered when it comes to our comprehensive Benefits Package, including :
Our Mission :
Empowering our customers to bring their visions to life.
Our Culture & Values :
Our employees are our most precious resource. We want to create an environment where people build on each other's ideas, are empowered within their roles to drive growth, and use our consumer insight tools to better serve all of our constituents.
Our foundation is supported by five (5) core values that serve as pillars of our culture :
Our Brands :
Visit us @ RenovationBrands.com & on LinkedIn @ Renovation Brands - LinkedIn Learn More
Salary : $20
