What are the responsibilities and job description for the Reservations Manager position at Renowned Recruitment Group?
Yountville, CA $75,000 - $90,000 Direct, Full-Time Onsite Hospitality
ABOUT THE COMPANY
Our client has two luxury hotels that embody the perfect getaway and retreat in Yountville, CA. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, their 22-acre haven sits among one the most coveted viticulture regions in the world. They invite their guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!
ABOUT THE ROLE
The Reservations Manager is responsible for overseeing the reservations process and optimizing the department’s operations to drive revenue, enhance the guest experience, and ensure seamless coordination with all departments. This role demands a detail-oriented leader with expertise in SynXis and Opera, a strategic mindset, and a deep understanding of luxury hospitality standards.
WHAT YOU WILL BE DOING
- Maximize room revenue by ensuring all Reservation Agents have comprehensive knowledge of room categories, hotel services, and rate structures.
- Oversee daily reservations functions, including inventory control, group blocks, cutoff dates, rate restrictions, and system integrity.
- Manage relationships with third-party distribution channels, optimizing conversion rates and ensuring rate parity across platforms.
- Develop and analyze daily, weekly, monthly, and quarterly reports on occupancy, revenue trends, and market performance to drive informed decision-making.
- Maintain strong communication with Sales, Catering/Events, and Accounting teams to ensure seamless group and transient reservations.
- Ensure the efficient use of SynXis and Opera, maintaining system accuracy and training team members on best practices.
- Uphold the highest standards of guest service, handling VIP reservations and resolving escalated guest inquiries with professionalism and discretion.
- Train, mentor, and oversee the Reservations team, fostering a culture of performance, accountability, and continuous improvement.
WHAT YOU NEED TO HAVE
- Bachelor's Degree required
- 3 years of reservations or revenue management experience, preferably in a luxury hotel setting, with increasing leadership responsibilities.
- Proficiency in SynXis and Opera is required; strong command of Microsoft Word, Excel, and reporting tools.
- Exceptional verbal and written communication skills, with the ability to effectively interact with guests, colleagues, and leadership.
- Understanding of revenue management principles, distribution channels, and sales strategies to optimize hotel performance.
- Highly organized with strong analytical skills and the ability to manage multiple priorities in a fast-paced environment.
Renowned Recruitment Group and our clients do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Salary : $75,000 - $90,000
