Demo

Customer Success Agent

Rent-A-Center
Rochester, NY Full Time
POSTED ON 2/20/2025
AVAILABLE BEFORE 5/18/2025

Are you ready to showcase your talents in a fulfilling role?

Excited about a starting hourly rate ranging from $15.17 to $17.85?

Here’s why you should consider applying :

  • Enjoy Paid Time Off along with Sunday as a day off—our doors are closed!
  • Secure a Full-Time position with a consistent work schedule.
  • Take advantage of Weekly Pay across the organization.
  • Join a company with an Award-Winning Culture that values your growth.
  • Access exceptional Benefits including Medical, Dental, Vision, Life Insurance, Flexible Spending Accounts, and more!

Your role will be instrumental in providing customers with high-quality products that improve their lives. You will engage in meaningful work that truly makes a difference!

As a Customer Success Agent, your day-to-day will involve :

  • Delivering exceptional Customer Service through a personalized approach both in-store and via phone, helping customers with rental orders and ensuring a positive experience.
  • Handling Deliveries & Pickups, showcasing your positive attitude while carefully loading, unloading, and installing products. You’ll ensure compliance with all transportation protocols and keep our vehicles in top shape.
  • Contributing to Merchandising efforts by maintaining an inviting and organized store ambiance to enhance customer satisfaction and team collaboration.
  • What do you need to bring to the table?

  • High school diploma or equivalent
  • Minimum age of 18 years
  • Valid state driver’s license with a clean driving record; you will be operating company vehicles
  • Ability to lift and move merchandise including furniture, electronics, and appliances
  • Strong communication and customer service skills
  • Helpful traits that will benefit your application :

  • Aiming for a long-term CAREER rather than just a job
  • Passionate about enhancing our customers' lives
  • Curiosity and desire to learn about the business
  • Resilience and determination to succeed
  • Physical Requirements :

    The physical demands listed are essential to perform the core responsibilities of this role. You’ll frequently engage in talking, hearing, standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Additionally, you must regularly lift and / or move heavy items. All team members will follow the Company's safety guidelines while fulfilling these physical tasks.

    Work Schedule :

    This is a full-time opportunity, with hours running from Monday through Saturday during store hours. Expect one weekday off alongside Sunday. The schedule may adjust throughout the year based on business needs.

    This is a brief overview of the job description and may not encompass all responsibilities. Other related duties may be required to meet ongoing business needs. Rent-A-Center is dedicated to promoting a diverse and inclusive workplace and proudly stands as an equal opportunity employer.

    Salary : $15 - $18

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