What are the responsibilities and job description for the Bilingual Account Representative - Collections position at Rent A Wheel?
Company Description
Why should you choose Rent A Tire/Rent a Wheel? Well for starters, Rent A Wheel is one of the best kept secrets on the job market today. We are on an aggressive expansion plan, and we are not just offering a job opportunity, we are offering a CAREER opportunity!
Founded in 1996, Rent A Wheel / Rent A Tire started with one store in California. Since its modest beginning, the company is now the largest Rent-To-Own Custom Wheel and Tire Retailer in the nation with over 136 stores across 11 states. The company is also the 7th largest independent tire dealer in the country. All stores are 100% company owned so customers can expect the same high-level product and service at every store.
Rent A Wheel /Rent A Tire was founded on the principle of providing the highest quality product and service for the lowest possible price. We combined this mission with the offer of a Rent-To-Own option. Many customers buy our products and services retail to take advantage of our low prices. However, many customers like the flexibility of Rent-To-Own. This No Obligation To Buy agreement gives customers the flexibility to try the wheels and tires and return them for any reason, or they can buy them within 90 days for the same retail price as if they bought them the first day, or continue with the low payments and buy the wheels at any time over the first year at 50% off the remaining agreement value. Our job is to sell high quality wheels and tires. We will do our best to find a program that works best for you.
Job Description
Here at Rent A Wheel and Rent-A-Tire, we understand the need for quality employees. As our business grows, we are always looking for special individuals to join us in our expansion. If you are enthusiastic and are looking for a fast paced, challenging career, send us your resume. Our tradition of promoting employees from within ensures you the opportunity to go as far as your dreams will take you.
WHERE YOUR STORE SUCCESS IS REWARDED WITH PERSONAL SUCCESS
ACCOUNT REPRESENTATIVE
JOB DESCRIPTION
Do you have an excellent track record in collections? We're looking for an Account Representative to join our growing company who understand that collections is more than a simple demand of payment, that knows that the job is to ensure our customers obtain ownership by following our program, someone that inspires teamwork and possess sales success, and customer service that inspires word-of-mouth.
We're a team of over 600 passionate, customer service oriented, sales-driven experts looking for more of the same to join our team. If you're an enthusiastic natural born leader looking for a rewarding career, we encourage you to apply for our Account Representative position.
Highlights of Essential Functions:
- Organize and supervise all activities in the Collections Department
- Communicate with past due customers by phone or in writing
- Visit past due customers in home to collect payments or recover rims and tires
- Complete necessary record keeping and update files
- Assist with new customer application verification
- Assist customers with sales and other team members as needed
Qualifications
Job Knowledge, Skills and Abilities:
- One year of collections experience
- Computer use including data entry and information look up, or equivalent
- Strong negotiation skills
- Deadline and detail-oriented
- High School Diploma or GED.
- Previous recovery experience
- Bilingual English/Spanish is a plus
Valid in state Driver's License (Florida), must possess a clean driving record and be able to complete our background screening process.
Additional Information
All your information will be kept confidential according to EEO guidelines.