What are the responsibilities and job description for the Customer Sales Representative (CSR) position at Rent2Own?
Builds customer relationships to maximize sales and reach weekly goals. Will effectively
communicate the program, terms of rental agreement, and features and benefits of
products. Will also maintain a clean, safe, and attractive “Rent Ready” sales floor.
Reports directly to the Store Manager.
Traits you already have:
* Friendly demeanor
* Great communication skills
* Motivation to be the best
* Customer service skills
* Fun personality!
Things you will learn and be responsible for:
* Completing ongoing online and classroom job training
* Complete all customer documentation accurately
* Efficiently discuss pricing and terms in rental agreement with customers
* Provide outstanding customer service over the phone, at the counter, process
customer payments, and handle customer complaints professionally
* Solicit new business by following company solicitation program
* Learn features and benefits of new product
* Maintain clean, safe, and attractive sales floor with product accurately priced
* Hitting sales goals each week- the best get paid… more!
- Satisfactory work record and attendance.
- High school graduate or equivalent.
- Strong verbal communication, presentation, writing, organizational, computer, internet and phone skills.
Good communication and problem solving skills.
- Willingness to work as a “Team Player”.
- Prior Sales, Retail, Customer Service experience.
- Must be dependable, reliable and mature enough to handle all types of monetary transactions.
- Willingness to work within the policies, procedures and ethics established by the company
- Able to properly lift and repetitively maneuver all store products and equipment including but not limited to household furniture, appliances and electronics by using proper equipment and safe lifting techniques.
- The ability to maintain and organize computer and paper files.
ESSENTIAL FUNCTIONS:
- Follows all Company policies and procedures for customer approval standards, recording sales, completing agreements, receiving monies and helping the Store Manager control inventory.
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- Maintains the sales floor ensuring that product is clean, working properly, priced and accessorized correctly.
- Is able to price individual products as well as combined (packaged) products under the direction of the Store Manager.
- Maintains confidential customer and store information within company procedures.
- Is diligent in the development and training of customers to achieve “on time” payment habits.
- Assists the customers with rental order forms and conducts proper order form verifications.
- Continually develops on-going product knowledge and sales skills techniques.
- The ability to maintain an accurate cash drawer as well as an accurate end of day bank deposit and documentation.
- Proper delivery & installation of rental merchandise. *In-store and field deliveries *returns and service calls.
- Receives product into the store by following the proper inventory receiving and transfer procedures.
- Maintains the customer counter area in a safe, clean, organized condition.
- Cleans and repairs product as needed.
ADDITIONAL RESPONSIBILITIES:
- Can successfully log and produce correct customer termination documentation from the store computer.
- Can efficiently enter and update customer information and payments transactions using the store computer.
- Can successfully perform inventory entries and search product status with the store computer.
- Can successfully run a computer back-up.
- Attends weekly store Team meetings and recommended sales training.
- Promotes the integrity and goodwill of the company throughout the business and residential community
Company Overview
A family-owned business since 1985, Rent-2-Own, is one of the fastest growing and most successful operations in the RTO industry. We currently have 33 locations throughout southern OH and northern KY that serve well over 19,000 customers. Our Rent-2-Own family of over 300 employees is dedicated to providing superior service that our customers deserve and have come to expect. Our company's mission is a simple one, We Get Nice Folks Nice Stuff", and that all begins with hiring Nice People!
Check us out!!
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