Outbound Sales and Customer Service Representative

RSW is a leading supplier of aftermarket and OEM replacement parts for construction equipment. Being a parts distribution company, the sales and customer service department is extremely crucial to our success.

As an Independent Accounts/Customer Service Representative, you will serve as the primary point of contact for our Independent Rental Accounts, acting as the liaison between RSW and our customers to address all account-related needs. In this role, you will manage both outbound outreach and inbound communications, providing support and accurate information regarding orders, products, and shipping to existing customers.

Independent Accounts/ Customer Service Representative Responsibilities

• Serve as the primary point for independent accounts.
• Initiate outbound communications to manage and strengthen relationships with independent accounts.
• Maintain accurate and up-to-date account information, including contact details and email records.
• Identify and pursue new business opportunities via cold calls.
• Handle action items related to independent accounts promptly and efficiently.
• Provide support by answering general inbound calls as required.
• Make a minimum of 30 outbound prospecting calls per day to leads in the construction equipment rental, sales, and service industry.

Skills

• Excellent communication skills
• Strong organizational skills
• Ability to negotiate effectively
• Familiarity with market research
• Ability to evaluate lead potential
• Ability to multi-task
• Bilingual is a plus

Workplace and benefits:

RSW fosters a supportive and collaborative work environment. Employees describe the culture as having a family feel, where teamwork and mutual respect are highly valued. The company encourages personal and professional growth, offering opportunities for advancement and recognizing individual talents.

RSW also promotes a healthy work-life balance, with management being supportive and approachable. While there are challenges typical of a dynamic industry, the overall atmosphere is positive and engaging, making it a great place to build a career

Benefits:

· Dental insurance

· Health insurance

· Vision insurance

· Life insurance

· Paid time off

· Opportunities for advancement

Independent Accounts/Customer service Qualifications/Skills:

· 3 years of experience in customer service

· Experience with outbound cold calling

· Strong knowledge of the construction/aftermarket parts industry a plus.

· 3 years of experience with account management

· An analytical mind with excellent communication and interpersonal skills.

· Ability to work collaboratively with internal teams.

· Proficiency in using procurement software and systems. Knowledge with NetSuite and Microsoft products is a plus.

· Willingness to work in a fast-paced and competitive environment.

This is an in-office, full-time position.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $21 - $23