Business and Operations Associate (Full Time)

Position Summary:

The Business & Operations Associate supports day-to-day business functions, ensuring smooth operations and assisting with administrative, customer service, and logistics-related tasks. This role requires a proactive individual with strong business acumen, organizational skills, and the ability to adapt to dynamic business needs.

Key Responsibilities:

Operations & Customer Support (40%)

• Handle reception, answer phones, respond to emails, and assist customers with inquiries.
• Oversee rental check-in/check-out processes, ensuring all prerequisites are met (e.g., insurance, damage protection, payment, upsells).
• Conduct renter due diligence and verification procedures.
• Prepare rental units for customers, including basic maintenance, inventory management, and cleaning.
• Track inventory levels and assist with purchasing and vendor management.

Administrative & Business Support (30%)

• Manage daily schedules, including employee and rental scheduling.
• Assist with HR-related tasks such as onboarding, employee communications, and administrative support.
• Generate reports and track key performance indicators (KPIs) for business performance.
• Maintain and organize business records and operational data.
• Provide real-time assistance to executives and team members as needed.

Marketing & Business Development (20%)

• Assist with social media content creation and online presence management.
• Support business development initiatives, including researching acquisition targets.
• Identify opportunities for process improvement and efficiency.
• Participate in strategic planning sessions and contribute insights to business growth strategies.

Special Projects & Miscellaneous (10%)

• Execute ad hoc assignments as needed to support business operations.
• Assist in developing SOPs and operational workflows.
• Engage in training and development to expand responsibilities over time.

Additional Expectations:

• Ensure deliverables are met in a timely and efficient manner.
• Work well under pressure and handle shifting priorities with ease.
• Maintain a professional and customer-friendly demeanor.
• Proactively identify challenges and offer solutions.
• Uphold RentFlex360’s commitment to quality, customer service, and operational efficiency.

Ideal Candidates Have:

• A strong understanding of business operations and customer service.
• Excellent time management and multitasking skills.
• High attention to detail and accuracy.
• A proactive mindset with the ability to identify and implement improvements.
• Strong problem-solving and analytical skills.
• The ability to work independently and as part of a team.

Experience and Qualifications:

Required

• Minimum 2 years of experience in a professional business environment.
• Strong communication skills, both written and verbal.
• High proficiency with technology and business software tools.
• Strong business acumen and ability to analyze operational needs.

Preferred

• Bachelor’s degree in Business or related field.
• Experience in rental operations, logistics, or business administration.
• Prior experience handling customer inquiries and resolving issues.
• Knowledge of social media content creation and digital marketing.

Key Performance Indicators:

• Task Completion Rate: Percentage of assigned tasks completed within deadlines.
• Process Improvement Implementation: Number of identified and successfully implemented process improvements.
• Accuracy of Inventory Management: Number of discrepancies in inventory tracking and management.
• Rental Turnaround Time: Average time taken to prepare and check in/out rental units.
• Customer Satisfaction Score (CSAT): Measured through post-interaction surveys or feedback.
• Response Time to Customer Inquiries: Average time taken to respond to customer calls/emails/messages.
• Customer Issue Resolution Time: Average time taken to resolve customer complaints or rental issues.
• Upsell Conversion Rate: Percentage of rentals with successfully added upsells (e.g., insurance, additional rental items).
• Billing & Payment Accuracy: Number of billing/payment errors or discrepancies.
• Compliance Rate for Prerequisites: Percentage of rentals where all required documentation (e.g., insurance, damage protection, full payment) is verified before check-out.
• Social Media Engagement Rate: Measured by interactions (likes, shares, comments) per post.
• Lead Conversion Rate for New Business Opportunities: Percentage of identified leads that result in actionable business outcomes (e.g., acquisition target meetings, partnerships).
• Employee Self-Assessment Score: Internal measure of engagement and job satisfaction.
• Team Collaboration & Feedback Score: Based on peer and management evaluations.
• Attendance & Punctuality Rate: Percentage of shifts attended without tardiness or absences.

Schedule and Work Environment:

• Some weekend or evening availability may be required during peak rental seasons.
• Ability to work in a fast-paced, dynamic environment.

Pay Range:

• Full-Time: $15 - $34 per hour (based on qualifications and experience)
• Part-Time: $12 - $30 per hour (based on qualifications and experience)

Benefits:

• Paid vacation.*
• Health, dental, and vision insurance.*
• Retirement Plans.*
• Paid holidays and paid time off (PTO).*
• Life insurance.*
• On-the-job training
• Employee discounts on rentals and services.

*Applies to full-time employees only.

Certain benefits subject to a probationary period prior to eligibility.

Job Types: Full-time, Part-time

Pay: $15.00 - $34.00 per hour

Expected hours: No less than 35 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Overtime
• Weekends as needed

Application Question(s):

• What is your desired hourly pay?

Education:

• Bachelor's (Preferred)

Experience:

• Relevant: 2 years (Required)

Ability to Commute:

• Hobart, IN 46342 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $12 - $30