Receptionist

We are seeking a friendly, organized, and professional receptionist to be the welcoming face of our company. The receptionist will manage front-desk activities, answer calls, assist visitors, and support core business functions such as estimates, invoicing, and processing walk-in payments. The role also includes responsibilities in sales assistance, billing and collections, and coordination of key exchanges and inventory pickup/drop-off activities.

Key Responsibilities:

Front Desk Operations (30%)

• Greet and welcome visitors professionally.
• Answer, screen, and direct incoming phone calls.
• Maintain a tidy and presentable reception area.

Administrative Support (25%)

• Manage appointment scheduling and calendars.
• Handle mail and packages.
• Support filing, scanning, data entry, and general office duties.
• Coordinate sourcing, ordering and tracking office supplies, inventory and parts.

Sales, Billing & Collections (20%)

• Prepare and send rental estimates.
• Generate and send invoices accurately and promptly.
• Assist with customer billing inquiries.
• Process in-person payments for walk-in customers.
• Support cold calls or walk-ins by converting leads into paying customers.

Rental Coordination (15%)

• Assist with rental check-ins and returns (key exchanges).
• Confirm completion of prerequisites such as payments, insurance, and required documents.
• Assist with pickup and drop-off of rental inventory.

Operational Support (10%)

• Provide support to other departments as needed.
• Cross-train in other roles and assist in coordination during peak seasons.

Additional Expectations:

• Maintain a professional and friendly demeanor at all times.
• Ensure confidentiality in customer and company matters.
• Assist with other duties as assigned based on company needs.

Ideal Candidates Have:

• A customer-first mindset
• Attention to detail
• Willingness to take initiative
• Flexibility to adapt to changing priorities
• The ability to juggle multiple tasks efficiently

Requirements

Experience and Qualifications:

Required

• High school diploma or equivalent
• Minimum 3 years of experience in a receptionist, customer service, or office role
• Proficiency in Microsoft Office or similar software and general tech-savviness
• Reliable transportation and punctuality
• Physical ability to move around the office and assist with customer needs

Preferred

• Experience in the rental, hospitality, or automotive industry
• Experience with billing, collections, or sales support
• Bilingual or multilingual a plus

Key Performance Indicators:

• Attendance and Reliability: Consistent punctuality with minimal unplanned absences.

• Work Quality:

• Positive feedback from customers and teammates.

• Accuracy of estimates, invoices, and administrative tasks.

• Deliverability and Efficiency:

• Timely completion of tasks and adherence to deadlines.

• Accurate time reporting.

• Responsiveness.

• Response Time: Prompt communication with team members and customers.

• Adaptability and Organization: Ability to prioritize tasks, adapt to changing schedules, and maintain an organized workspace.

• Sales Contribution: Lead-to-conversion rate for walk-ins and phone inquiries.

• Collaboration: Effective support of coworkers across departments.

Schedule and Work Environment:

• This is a full-time, in-person role based in our office. There may be occasional opportunities to work from home.

• Typical Schedule: Monday through Friday, 9:00 AM – 6:00 PM with a one hour break and with occasional weekend coverage during peak periods.

• Periodic travel may be required.

• Providing cross-functional support may be required.

• Will need to be able to comfortably walk outside and show outside inventory to customers.

Benefits

Pay Range:

• Full-Time: $15 to $24 per hour

• Part-Time: $12 to $20 per hour

Benefits:

• Paid vacation.*

• Health, dental, and vision insurance (after a probationary period).*

• 401(k) with matching (after a probationary period).*

• Paid holidays and paid time off (PTO).*

• Life insurance.*

• On-the-job training

• Opportunities for certifications.*

• Employee discounts on rentals and services.

• Scholarships

*Applies to full-time employees only.

Certain benefits subject to a probationary period prior to eligibility.

About Us:
RentFlex360 is a trusted rental company based in Hobart, Indiana, specializing in providing flexible, high-quality rental solutions for recreational vehicles (RVs), trailers, and other assets. Our diverse fleet caters to a wide range of customers, from adventurers and event planners to commercial clients seeking reliable, well-maintained vehicles and equipment.

Our Mission:
To deliver exceptional customer experiences by offering flexible rental options, top-notch service, and expertly maintained assets. We believe in providing solutions that empower our customers to explore, work, and create memories—without the hassle of ownership.

What Sets Us Apart:

• Diverse Offerings: From luxury RVs to economical trailers, our fleet meets the needs of a variety of customers.

• Commitment to Excellence: Every rental unit undergoes thorough inspection and maintenance to ensure reliability and safety.

• Customer Focus: We pride ourselves on responsiveness, flexibility, and attention to detail, ensuring every customer feels valued.

• Innovation: We continuously adapt and improve our processes, utilizing technology and automation to create seamless rental experiences.

Our Culture:
At RentFlex360, we take our work seriously but not ourselves. Our laid-back, collaborative culture encourages innovation and teamwork. We’re a family-oriented business that values grit, reliability, and a commitment to delivering quality.

Why Work With Us?
Joining RentFlex360 means being part of a growing company that values initiative, accountability, and personal growth. With opportunities for training, development, and career advancement, we aim to build a team of motivated individuals who take pride in their work while enjoying a supportive and flexible work environment.

Our Core Values:

• Flexibility: Meeting the diverse needs of our customers and employees.

• Accountability: Taking ownership of our actions and delivering on our promises.

• Excellence: Striving for the highest standards in everything we do.

• Integrity: Building trust through transparency and ethical practices.

Location:
We are proudly based in Hobart, Indiana, serving customers locally and regionally with reliable rental solutions.

"Explore More, Stress Less—With RentFlex360."

Job Type: Full-time

Pay: $15.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Receptionist: 3 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Hobart, IN 46342 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $12 - $20