What are the responsibilities and job description for the Collections Representative position at Rentokil Inc?

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For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary

The Collections Clerk will be responsible for assisting the collections team with all assigned functions. They will also be responsible for each account that would need any special handling for customer satisfaction, which may include account research and customer

requests.

Key Performance Indicators

Principal Duties and Responsibilities

Handle telephone collections on past due accounts receivables
Implement and monitor payment plans
Responsible for call handling and chargebacks
Responsible for quality assurance monitoring
Assist with special requests for both internal and external customers.
Contact customers as needed in an effort to resolve account issues.
Document activity and maintain follow up on all accounts
Respond to customer AR calls with regards to account inquiries.
Provide documentation to customers requesting invoices, statements, etc.

CANDIDATE SUMMARY

Required Experience

Fluent in French

Minimum 1 years experience in an office environment performing data entry or other

computer-based work required; strongly prefer prior experience with accounts payable / receivable or general bookkeeping

Knowledge of billing procedures and collections techniques

Must have knowledge of collections and ability to work in a fast-paced environment.

Must be proficient in Microsoft Office (Word, Excel, etc.)

Have a working knowledge of FDCPA and GLB Privacy Act.

Required Leadership Traits and Characteristics

Strong communication and interpersonal skills

Strong attention to detail and high level of accuracy

Ability to maintain a high level of confidentiality and professionalism

Excellent organizational skills

Be able to work as a team and independently

Must be comfortable working with set goals and KPIs

Ability to produce results in a fast-paced and challenging environment

Display critical thinking skills with the ability to "think outside the box"

Formal Education, Qualifications or Training

High School Diploma OR GED required

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes :

Professional and Personal Growth

Multiple avenues to grow your career

Training and development programs available

Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

401(k) retirement plan with company-matching contributions

Work-Life Balance

Vacation days & sick days

Company-paid holidays & floating holidays

A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

Know Your Rights - Workplace Discrimination is Illegal

Pay Transparency - Nondiscrimination Provision

California residents click here to review your privacy rights.

By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.

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