Automotive Service Advisor

We are looking for motivated and experienced candidates for Full-Time Service Advisor. We are a Dodge, Chrysler, Jeep, and Ram store located in Renton with a great customer base and over 60 years in business!

Our operating system is CDK/Wi advisor. We are looking for highly motivated individuals who want to succeed and grow with the dealership. We can provide a fully confidential application process.

Responsibilities

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.
• Work a 4/10 schedule

Requirements

• 2 or more years of experience in the automotive field
• Proficiency with industry-specific software. Our operating system is CDK/Wi advisor.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision-making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.

Benefits

• 401k/401k Matching
• On the job training
• Competitive pay plan
• Opportunities for growth (we promote from within!)
• Bonus pay
• Health Insurance
• Dental Insurance
• Employee Discount

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications
- Automotive diagnostics and mechanical knowledge
- Customer service experience in an automotive setting
- Proficiency in auto estimating and service writing
- Strong sales skills with a focus on upselling
- Familiarity with vehicle maintenance and repair processes
- Ability to communicate effectively with customers and team members

Job Type: Full-time

Pay: $4,000.00 - $15,000.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 10 hour shift
• Day shift

Work Days:

• Monday to Friday
• Weekends as needed

Experience:

• Service Advisor: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $4,000 - $15,000