Field Services Scheduler Specialist

Job Title: Field Services Scheduler Specialist

Location: San Antonio, TX

Department: Field Service Operations

Reports To: Field Service Manager

Job Type: Full Time

Job Summary

We are seeking a highly organized and detail-oriented Field Services Scheduler Specialist to coordinate and optimize the schedules of our Field Service Technicians to ensure timely and efficient service. The Scheduler will play a key role in ensuring timely service delivery, efficient resource allocation, and excellent customer satisfaction. The ideal candidate will have strong communication skills, be highly organized and detail oriented, have the ability to multitask in a fast-paced environment, and have experience with scheduling software.

Key Responsibilities

Scheduling & Coordination:

• Create, manage, and adjust daily schedules for Field Service Technicians based on customer requests, technician availability, and service priorities.
• Assign tasks to technicians considering location, skills, and workload to maximize efficiency.
• Monitor real-time schedules and make adjustments to address delays, cancellations, or emergency service requests.
• Working directly with technicians via Service Pro., email and phone
  
  

Communication

• Serve as the primary point of contact between customers and technicians, ensuring clear communication regarding appointments, delays, or changes.
• Strong communication and organizational skills
• Work closely with the operations team and management to ensure seamless service delivery and efficient use of resources.
• Quickly identify and resolve scheduling conflicts or issues, including rescheduling due to technician availability, customer requests, or unforeseen circumstances.
  
  

Resource Management

• Coordinate with the inventory team to ensure technicians have necessary parts and tools before dispatch.
• Track and report technician productivity, service completions, and any schedule discrepancies.
• Fulfilling parts requests and ensuring parts are correct
• Physically picking parts, packing and shipping items
  
  

Data Entry & Reporting

• Maintain accurate records of service calls, appointments, and technician activities in the scheduling system.
• Generate daily, weekly, and monthly reports on scheduling efficiency and service metrics.
• Track and monitor the progress of service appointments to ensure adherence to scheduled times and adjust schedules as needed to address any delays or emergencies.
  
  

Problem-Solving

• Address and resolve scheduling conflicts, customer complaints, and field-related issues promptly.
• Proactively identify opportunities for process improvement to enhance service delivery.
  
  

Qualifications

Education:

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration or a related field preferred.
  
  

Experience

• 2 years of experience in scheduling, dispatching, or coordinating field service teams.
• Experience with scheduling or workforce management software (e.g., Service Pro, NetSuite) is a plus.
  
  

Skills

• Excellent organizational and multitasking abilities.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to remain calm under pressure and handle urgent situations efficiently
  
  

Working Conditions

• Primarily office-based with standard business hours.
• Occasional need for extended hours or on-call availability to manage emergencies or high-demand periods.
• Fast-paced environment requiring quick decision-making and adaptability.
  
  

Compensation & Benefits

• Competitive salary based on experience.
• Medical and Dental Insurance, Paid Time Off
• Opportunities for career growth and professional development.