Field Service Technician - 61

Are you a skilled technician with a passion for problem-solving and customer service? Join our team as a Field Service Technician, where you’ll play a critical role in maintaining and repairing advanced sterilization systems in healthcare facilities. As the go-to expert for on-site troubleshooting, preventive maintenance, and customer training, you’ll ensure optimal performance, regulatory compliance, and client satisfaction. Your ability to diagnose technical issues, collaborate with internal teams, and provide outstanding customer support will directly impact the success of our cutting-edge technology in the medical field.

• Preventive Maintenance: Perform scheduled maintenance visits to optimize system performance and reliability.

• Troubleshooting & Repairs: Diagnose and resolve technical issues, ensuring minimal downtime for customers.

• Technical Support: Provide both on-site and remote support to address service concerns quickly and efficiently.

• Customer Training: Educate healthcare staff on the proper use and upkeep of equipment to enhance operational effectiveness.

• Documentation & Reporting: Maintain detailed service records, document system updates, and track service performance metrics.

• Quality & Compliance: Ensure all work aligns with industry regulations, company policies, and safety standards.

• Customer Relationship Management: Build and maintain strong relationships with healthcare professionals to ensure satisfaction and loyalty.

• Process Improvement: Identify and implement service enhancements to boost efficiency and performance.

• Cross-Team Collaboration: Work closely with internal stakeholders, including engineering and sales teams, to provide valuable customer insights and feedback.

• Budget Management: Oversee service-related expenses, including travel, labor, and equipment costs.

• Education: Associate’s or bachelor’s degree in a related field preferred but not required.

• Certifications: Relevant certifications (CBET, CCE) are a plus but not mandatory.

• Experience:

  • Background in field service, technical support, or medical device maintenance.

  • Experience in hospital environments and/or sterile processing is highly desirable.

• Travel Requirement: Ability to travel 75-90% of the time.

• Strong technical aptitude with the ability to diagnose and resolve complex issues.

• Excellent problem-solving skills and critical thinking abilities under pressure.

• Outstanding verbal and written communication for effective customer interactions.

• Strong interpersonal skills to build trust and maintain relationships with clients.

• Ability to manage multiple service requests and prioritize tasks effectively.

• Comfortable collaborating with cross-functional teams to improve service delivery.

• Physically capable of lifting and transporting equipment and standing for extended periods.

• Proficiency in diagnostic software, service management systems, and standard office applications.

• Be part of an innovative team revolutionizing sterilization technology in healthcare.

• Engage in hands-on technical work with cutting-edge medical equipment.

• Enjoy opportunities for professional growth and career advancement.

• Work in a dynamic, customer-focused environment where your expertise makes a difference.

If you’re a dedicated field service professional looking to take your career to the next level, we’d love to hear from you!

Rep-Lite receives a large volume of resumes for each position and regretfully cannot respond to each application.

If we have an interest in speaking with you further, we will email a request for a video interview. Sometimes these emails end up in spam/junk so please make sure you are checking them periodically; the sending domain will be @applytojob.com.

Thank you for your interest in Rep-Lite and good luck in your search!

***“Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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