Product Support Specialist, Repair OnDemand

Overview

Summary/objective

The Product Support Specialist is responsible for processing customer submissions and ensuring internal data remains accurate, up-to-date, and of the highest quality.

 

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

 

• Review and process customer submissions related to the collision repair process, ensuring accuracy and compliance with company standards
• Validate and maintain high-quality data in systems, ensuring consistency and alignment with automotive industry standards
• Regularly update databases and systems with the latest automotive-related information, identifying and correcting errors or discrepancies
• Leverage your automotive knowledge to identify trends, enhance processes, and ensure data relevance in the automotive context
• Create and maintain internal guidelines, workflows, and documentation to support data processing activities, incorporating industry-specific terminology where necessary
• Generate detailed reports on data quality, submission trends, and processing performance, highlighting areas for improvement or potential risks
• Work with internal teams, such as operations or product development, to support automotive-specific initiatives and goals
• Other Duties: Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Qualifications:

• High school diploma or equivalent
• Knowledge of automotive parts, repair processes, and vehicle specifications
• Familiar with Excel, Google Sheets, and Photoshop
• Excellent attention to detail and ability to identify discrepancies, maintain accuracy, and uphold data integrity
• Exceptional time management and ability to prioritize tasks effectively to meet deadlines
• Analytical mindset with a proactive approach to identifying and addressing data-related challenges
• Ability to work independently and collaborate with cross-functional teams

Preferred Qualifications:

• Bachelor’s degree in a related field
• Proven experience in data entry, processing, or quality assurance roles
• Background in or knowledge of the automotive industry is strongly preferred
• Previous experience working with automotive systems, databases, or related tools
• Proficiency in Excel, Google Sheets, and Photoshop

Supervisory responsibilities

This role has no supervisory responsibilities.

 

Work environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers.

 

Physical demands

Physical requirements include occasional lifting/carrying of 5 pounds; visual acuity, speech and hearing; hand and eye coordination and manual operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.

 

Travel required

No travel is required for this position.

 

Work authorization/security clearance requirements

N/A

Affirmative Action/EEO statement

The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The company will also consider qualified applicants with criminal history in a manner compliant with federal, state and local laws.