Strategic Account Manager, OGI

Overview

Summary/objectiveThe Strategic Account Manager will be responsible for building and maintaining relationships with the existing clients of Repair OnDemand with the focus on One Guard Inspections. These clients are some of the largest third-party administrators in the automobile warranty industry. The Strategic Account Manager is responsible for driving revenue growth by building and managing these accounts and relationships. The role requires a strong focus on upselling and cross-selling to existing clients and securing contract renewals.

Affirmative Action/EEO statement

Summary/objective The Strategic Account Manager will be responsible for building and maintaining relationships with the existing clients of Repair OnDemand with the focus on One Guard Inspections. These clients are some of the largest third-party administrators in the automobile warranty industry. The Strategic Account Manager is responsible for driving revenue growth by building and managing these accounts and relationships. The role requires a strong focus on upselling and cross-selling to existing clients and securing contract renewals. Essential functions Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. • Adept at Joint Solution Development, Co-creation of solutions, and reaching agreement with clients on complex solutions. • Strategic Account and Opportunity Planning. Develops and executes sales plans and coordinates sales efforts to achieve new customer revenue and existing customer up-sell revenue. • Meets or exceeds defined sales quota through strategic account planning, networking, and use of company resources. • Multifunctional Account Team Leadership. Act as the single point of contact for major clients, ensuring seamless communication and follow-up. • Overall Account relationship and outcome management. Monitor and report on customer health metrics, taking proactive steps in addressing opportunities and challenges that may arise. • Strong preference for experience selling automotive technology/ managed services. • Actively participates in industry trade shows. • Use a strategic sales approach that creates value for our major clients and adds to the company’s capabilities and reputation. • Maintains a thorough understanding of all the Repair OnDemand product offerings and tailoring its presentation to meet the needs of different types of clients. • Assists clients in developing the business case and value proposition for proposed solutions when necessary. • Collaborates with Performance Management Team and Sales Leadership in executing the company’s sales process including proposal development. • Tracks and maintains all client activity in Salesforce.com. • Other Duties: Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Minimum Qualifications: • Bachelor degree in a related field preferred • Minimum 5 years of Strategic Account Management experience • Financial/Business Acumen • Strategic Thinking • Strong Customer Orientation • Excellent interpersonal and communication skills • Proficent with Salesforce.com • Microsoft Office Suite (Teams, Word, Excel, Outlook etc.) Preferred Qualifications: • Knowledge of the automotive warranty industry landscape with exisiting relationships • Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR) • Excellent communication and influence skills • Excellent negotiation skills • Good presentation skills • Excellent report writing skills • Solid organizational and follow up skills • Strong problem solving and conflict management skills • Track record for exceeding goals within established timelines • Demonstrated ability to attain high levels of internal and external customer satisfaction Supervisory responsibilities This role has no supervisory responsibilities. Work environment This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical demands This role includes work and training sessions in body shop and dealership environments where standing for long periods of time, in hot and cold weather, may be required. Physical requirements also include occasional lifting/carrying of five pounds; visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Required to have visual acuity to operate motor vehicles. Travel required This position requires up to 50% travel. Frequently travel is outside the local area and overnight. Work authorization/security clearance requirements N/A Affirmative Action/EEO statement The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The company will also consider qualified applicants with a criminal history in a manner compliant with federal, state, and local laws. FLSA Classification: Exempt Salary Grade/Level/Family/Range: Sales Reports to: Director, Strategic Accounts