What are the responsibilities and job description for the Technical Writer Job at REPAY - Realtime Electronic Payments in Sandy position at REPAY - Realtime Electronic Payments?
ABOUT REPAY
REPAY (“Realtime Electronic Payments” / NASDAQ TICKER : RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities.
REPAY is seeking a Technical Writer to join our team. The Technical Writer will work closely with cross-functional teams, including software developers and product managers, to gather information and develop materials to assist with product launches and updates. The work is varied, fast-paced and challenging. You will have an opportunity to grow your technical skill set and knowledge of the FinTech sector.
RESPONSIBILITIES
- Create and maintain product documentation, including feature descriptions, FAQs, user guides, integration guides, and release notes.
- Use visuals, examples, and clear language to help users quickly understand workflows, features, and functionality.
- Collaborate with product managers, engineers and customer-facing teams to gain insights, gather requirements, and ensure accuracy and completeness of documentation.
- Navigate testing environments to get hands-on experience and document system functionality, workflows, and features.
- Create, revise, and refine documentation drafts as features evolve, demonstrating flexibility with iterative processes and adapting to shifting requirements and priorities.
- Contribute to documentation plans, estimate tasks, and deliver within release schedules.
- Participate in editorial and technical reviews to ensure accuracy, clarity and adherence to writing and brand standards.
SKILLS & EXPERIENCE NEEDED
REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to building our teams and growing a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law.
We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.
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