What are the responsibilities and job description for the Customer Success Manager position at RepeatMD?
Our Story:
Unlocking the Ageless Revolution for Patients and Practices:
With 1.5 million users, over $1 billion in revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge.
Fresh off our Series A, we're expanding into new verticals.
Today, as a B2B SaaS company in the Aesthetics and Wellness Industry, we proudly serve 3,000 clients across all 50 states—and we're just getting started on going global.
We are looking for those who are passionate to join our mission!
About You:
As a Customer Success Manager, you are passionate about building strong relationships with clients and ensuring they receive the best experience possible. You enjoy helping clients get the most out of a product and are proactive in finding solutions that enhance client success. If you're excited about client engagement and ready to make a difference, we'd love to hear from you.
About The Role:
The Customer Success Manager will be responsible for managing relationships with RepeatMD's SMB clients, working to ensure they fully leverage our SaaS solutions and meet their business goals. Managing a portfolio of approximately 75 accounts, you will be the main point of contact, focusing on driving product adoption, satisfaction, and retention.
What You Will Own:
The total compensation range for this position in the United States is $60,000 to $80,000, including benefits and/or applicable incentive compensation plans. Compensation packages are based on several factors unique to each candidate, including but not limited to skill set, depth of experience, and specific work location.
RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Unlocking the Ageless Revolution for Patients and Practices:
With 1.5 million users, over $1 billion in revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge.
Fresh off our Series A, we're expanding into new verticals.
Today, as a B2B SaaS company in the Aesthetics and Wellness Industry, we proudly serve 3,000 clients across all 50 states—and we're just getting started on going global.
We are looking for those who are passionate to join our mission!
About You:
As a Customer Success Manager, you are passionate about building strong relationships with clients and ensuring they receive the best experience possible. You enjoy helping clients get the most out of a product and are proactive in finding solutions that enhance client success. If you're excited about client engagement and ready to make a difference, we'd love to hear from you.
About The Role:
The Customer Success Manager will be responsible for managing relationships with RepeatMD's SMB clients, working to ensure they fully leverage our SaaS solutions and meet their business goals. Managing a portfolio of approximately 75 accounts, you will be the main point of contact, focusing on driving product adoption, satisfaction, and retention.
What You Will Own:
- Client Relationship Management: Develop and maintain strong relationships with SMB clients across the US, acting as their main point of contact and trusted advisor.
- Client Advocacy: Serve as the voice of the client within RepeatMD, ensuring that client feedback is heard and addressed by relevant internal teams.
- Usage and Adoption: Monitor client usage and provide recommendations to maximize product adoption, ensuring clients are fully utilizing RepeatMD's solutions.
- Renewals Support: Assist with the renewal process by ensuring client satisfaction and identifying opportunities for upselling.
- Issue Resolution: Address client inquiries and resolve issues promptly, ensuring a positive experience and building client loyalty.
- Performance Metrics: Track and report on key performance metrics to assess client satisfaction, retention, and product engagement.
- Best Practices Sharing: Educate clients on best practices within the industry, helping them optimize their experience with RepeatMD's solutions.
- 1-3 years of experience in customer success, account management, or a related client-facing role, ideally within a SaaS or technology setting.
- A strong client-centric mindset, with the ability to build and maintain positive client relationships.
- Excellent verbal and written communication skills, with an ability to engage clients effectively.
- Proactive problem-solving skills, with strong organizational skills and attention to detail.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Basic understanding of SaaS products and comfort with technology.
- Willingness to stay updated on industry trends and best practices in customer success.
- Eagerness to grow within a dynamic, fast-paced startup environment.
- Competitive salary
- Employee Bonus Plan
- Medical, Dental, Vision, and 401k through Justworks
- Stock options
- Unlimited PTO
- Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you'll ever have.
The total compensation range for this position in the United States is $60,000 to $80,000, including benefits and/or applicable incentive compensation plans. Compensation packages are based on several factors unique to each candidate, including but not limited to skill set, depth of experience, and specific work location.
RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
