What are the responsibilities and job description for the Operations Center Manager position at Repipe Specialists?
Are you an operational leader with a passion for efficiency, customer experience, and team development? Do you thrive in fast-paced environments and have a track record of driving process excellence? If so, we want you to join our team!
About the Role
Repipe Specialists is seeking an Operations Center Manager to oversee daily operations, optimize workflows, and lead a high-performing team within our Multi-Family Operations division. This role is crucial to ensuring seamless project execution, customer satisfaction, and operational efficiency while fostering a culture of accountability and continuous improvement.
What You’ll Do:
✅ Lead & Develop a High-Performing Team – Coach, mentor, and inspire an operations team with a focus on accountability, collaboration, and excellence.
✅ Drive Process & Operational Efficiency – Implement SOPs, streamline workflows, and monitor key performance indicators (KPIs) to enhance service quality and reduce inefficiencies.
✅ Champion Customer Excellence – Partner with Project Managers, customer service teams, and leadership to resolve service-related issues and improve customer experience.
✅ Optimize Technology & Reporting – Leverage NetSuite, Microsoft Office, and Google Suite to track operations, generate reports, and provide data-driven insights.
✅ Foster Cross-Functional Collaboration – Work with accounting, field teams, and shop leaders to align on project timelines and operational goals.
What You Bring:
✔ 7 years of operations or process management experience, with at least 3 years in a leadership role in construction or a related industry.
✔ Strong ability to design and implement scalable processes, identify inefficiencies, and develop sustainable solutions.
✔ Excellent communication and leadership skills, with a focus on team development and problem-solving.
✔ Proficiency in Microsoft Office, Google Suite, and CRM/ERP systems like NetSuite.
✔ A customer-first mindset, ensuring operational processes enhance resident and stakeholder experiences.
Why Join Us?
🔹 Industry Leader – Join a company committed to operational excellence and best-in-class service.
🔹 Growth & Development – Be part of a fast-growing division where innovation and career progression are valued.
🔹 Collaborative Culture – Work alongside high-performing teams that prioritize teamwork, accountability, and efficiency.
Ready to take on this leadership role? Apply today! 🚀
