What are the responsibilities and job description for the Client Service and Scheduling Specialist position at Replay Maintenance USA?
RePlay Maintenance USA is seeking a motivated and detail-oriented Client Service and Scheduling Specialist to join our team. The ideal candidate will be responsible for providing excellent customer service while efficiently managing scheduling tasks to ensure a smooth client experience. This role requires strong communication and organizational skills, a proactive approach to problem-solving, and the ability to manage multiple responsibilities in a fast-paced environment.
Key Responsibilities :
- Act as the first point of contact for clients, addressing inquiries via phone, email, or in person in a friendly and professional manner.
- Schedule client appointments and manage calendars to optimize efficiency and minimize scheduling conflicts.
- Coordinate with various departments to ensure timely service delivery and appointment availability.
- Proactively communicate with clients about appointment details, service updates, or any necessary rescheduling.
- Address and resolve client issues and complaints, escalating when necessary to ensure client satisfaction.
- Maintain accurate records of client interactions and appointments in the company’s database or scheduling system.
- Provide clients with detailed information about services, pricing, and any necessary preparations or follow-up.
- Collaborate with team members to improve service processes and client experience.
- Assist in administrative tasks related to scheduling, such as updating client files, sending appointment reminders, and generating reports.
Qualifications :
Working Conditions :
Benefits :
If you are passionate about delivering top-notch customer service and enjoy coordinating schedules efficiently, we encourage you to apply and become an integral part of our team!