What are the responsibilities and job description for the SAP Engagement Manager position at Reply?
Syskoplan Reply is a part of the Reply Network, focused on delivering transformative projects to our clients leveraging SAP solutions. Syskoplan Reply is an SAP Gold partner and has recognized expertise in executing global projects in various industries and a wide range of competencies including business process consulting, customer experience, intelligent automation, ERP and more.
You are a motivated and ambitious key team member, with functional SAP experience who can manage the responsibilities below. You are responsible for defining and orchestrating a portfolio of services provided to your assigned clients and as a trusted advisor, you will support the setup and execution of digital transformation roadmaps and provision of services to meet the high standards of customers and Reply, while coordinating with the Reply team.
Responsibilities
- Build and Maintain Client Relationships : Establish and nurture trusted relationships with customers. Define service plans, identify innovation opportunities to support the adoption of SAP and business transformations and ensure the client recognizes and appreciates the value delivered. Support contract extensions and renewals
- Strategic Planning and Execution : Develop and implement strategic plans in collaboration with relevant client stakeholders. Ensure these plans enable the client to optimize their SAP investment and deliver tangible business value
- Risk and Issue Management : Anticipate and identify key risks and issues, both functional and technical. Drive prevention strategies and ensure the resolution of top issues in line with engagement deliverables. Handle escalation for critical situations to ensure timely and effective resolutions
- Team Leadership and Development : Manage, motivate, and empower the consulting team. Evaluate team performance to enhance professional, management, leadership, and technical skills. Foster ongoing success within the team and promote effective collaboration with the client
- Collaborate with Reply's Project Managers : Actively collaborate with Reply's project managers to promote successful project execution on Project Delivery, Scope Management, Cost Management and Resourcing
- Pre-Sales Support : Collaborate with the Sales and Marketing team to engage prospects by understanding their needs and effectively communicating how Reply can meet those needs. Participate in the RFP planning and execution process and assist with the onboarding of new clients
Requirements
Preferred Qualifications
About Reply
Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services. www.reply.com
Reply is an equal opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at jobusa@reply.com. Visit our website at www.reply.com to learn more about our open roles.
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