Senior Adoption Change Management Consultant

Valorem Reply, a Reply company, is an award-winning digital transformation firm focused on delivering solutions around data-driven enterprise, IT modernization, customer experience, product transformation and modern workplace by leveraging the power of Microsoft technologies. 

Our Modern Work practice comprises of a strong group of digital workplace experts who create exceptional employee experiences for enterprises. Specializing in Microsoft 365, we build digital workspaces, world-class intranets, collaboration platforms, and business solutions that foster meaningful, online engagements for employees. Utilizing the magnitude of tools in Microsoft 365 and a robust adoption and change management strategy, our mission is to empower our clients' workforces to achieve more and to work better, together, faster. Come join our mission to be the most well-known and respected name in Modern Work globally.

As a Senior Adoption Change Management consultant, you will be responsible for leading impactful technology change management projects across a diverse set of Modern Work projects. You will have the opportunity to leverage your strong communication, learning development, stakeholder management, and project management skills to enhance the digital employee experience for employees around the world. Join our highly collaborative team to drive digital transformation, be at the forefront of Microsoft technology, drive effective adoption, be a part of team leadership, and forge strong client relationships – all while having a bit of fun along the way.

• Lead end-to-end adoption change management projects, focusing on strategy, planning, delivery, and client relationship building
• Provide strategic thought leadership and consultancy to our clients by facilitating needs assessments, conducting change impact analyses, developing strategic roadmaps
• Lead external change management and marketing opportunities, including but not limited to leading global virtual and live events from inception to delivery
• Contribute to business development through the delivery of pitches, creation of proposal quotes, and commission-rewarded sale of projects
• Support in team leadership and continuous improvement by contributing to internal process development, internal change management efforts, and junior team member development
• Manage delivery, timeline, resources, and budgets of projects alongside the Project Management Office

• Bachelor's degree in business, management, communications, or a related field
• 4 years of experience in change management, preferably in a technology consulting or agency environment
• Proven experience leading Adoption Change Management programs for technology products
• Strong understanding of Adoption Change Management principles, methodologies, and tools
• Ability to develop effective strategies, communicate with confidence in both written and verbal formats, and create high-quality deliverables autonomously
• Fluency in core Microsoft 365 working applications (Teams, Outlook, Excel, PowerPoint, Word) and an understanding of Microsoft’s modern work environment (SharePoint Online, Copilot, Viva, Power Platform, etc.)

• Technology consulting experience with proven team leadership and ability to learn evolving technologies
• Experience leading or supporting Adoption Change Management projects for Microsoft 365 technologies
• PROSCI or other change management certification or designation
• Ability to deliver work independently, proactively, quickly, and with high quality
• Strong project management, team leadership, and organization skills
• Ability to deliver and manage sales and marketing activities

About Reply

Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services. www.reply.com 

The base compensation range for this full-time position is between $110,000 – $125,000 plus benefits. Compensation decisions are supported through market data, where regional variances may exist based on cost of labor. We also take into consideration prior experience, relevant skills, education and/or training, certifications and as applicable, other required qualifications. If you have questions regarding compensation, the talent acquisition team can provide relevant details during the interview process. 

Reply is an equal opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at jobusa@reply.com. Visit our website at www.reply.com to learn more about our open roles.