Sr. Engagement Manager

Sagepath Reply is a full-service digital marketing and technology company driven by purpose and fueled by passion to make a difference in how humans interact with technology in a more effective and efficient way. Our clients consist of Fortune 1000 companies across several industries, and we help guide them through digital transformation with the belief that even the smallest detail can make a big difference in making a connection with users and driving conversion and ROI. Our services include digital marketing, user experience, creative development, optimization, and eCommerce with high-level partnerships with Adobe, Magento and Salesforce.

Engagement Managers are responsible for driving successful delivery of projects to our clients, guiding the team, directing the product strategy, and ensuring the final deliverable meets client goals and end user needs. The Engagement Manager will be the primary contact for our clients, develop and maintain the project timeline and budget, and ensure that team members are producing deliverables that meet SOW requirements and client expectations. They will lead leading client meetings and gathering project goals and requirements as well as internal status calls for alignment between technical, UX, design, analytics, marketing, QA, and development teams.

• Lead project SOW creation and develop and maintain budget, project plans, timeline, and kickoff deck
• Primary contact for client and internal team communications including meetings, emails, and teams messages
• Provide strategic direction for project deliverables and client roadmap
• Elicit and document business, non-functional, functional and technical requirements, as well as project KPIs
• Act as Agile Product Owner by leading Agile SCRUM ceremonies, including but not limited to backlog refinement, standup, sprint planning, sprint retrospectives, and training
• Responsible for upkeep of client relationship documentation (Sharepoint folders, past work, account one-pager) 

• 5 years of experience in Business Analysis, Product Management, or Project Management
• Working knowledge of requirements, project timelines, user flows
• Working knowledge of the SDLC and Agile methodologies
• Experience working within JIRA and/or ADO
• Experience launching multiple IT platforms/software for Enterprise Accounts
• Ability to work under tight deadlines
• Ability to manage multiple projects simultaneously
• Experience working directly within CMS systems (Kentico, Optimizely, Sitecore, AEM or similar) 

• Experience managing projects with varying platform and API integrations
• Experience working in an agency or consulting setting
• Experience working with 1MM projects/accounts 

About Reply

Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services.

The base compensation range for this full-time position is between $120,000 – $140,000 plus benefits. Compensation decisions are supported through market data, where regional variances may exist based on cost of labor. We also take into consideration prior experience, relevant skills, education and/or training, certifications and as applicable, other required qualifications. If you have questions regarding compensation, the talent acquisition team can provide relevant details during the interview process.

Reply is an equal opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at jobusa@reply.com. Visit our website at www.reply.com to learn more about our open roles.