What are the responsibilities and job description for the Operations Lead position at RepRally?
Company Overview:
RepRally is a VC-backed, technology startup based in New York City. At RepRally, we’re building the ecosystem for wholesale commerce. RepRally unites brands, sales reps, and retailers into one platform. Our company is scaling exponentially, and we’re hiring key personnel across our commercial teams. While we intentionally keep a low profile, our nimble team consists of elite talent supported by leading venture capital firms including Greylock Partners, Infinity Ventures, and Indicator Ventures.
Role Overview: We are seeking a dedicated and proactive professional to join our team in providing exceptional support to our sales representatives and ensuring smooth operational processes. In this role, you will be instrumental in:
- Delivering ongoing support to sales representatives, addressing and resolving various operational challenges with a focus on efficiency and effectiveness.
- Monitoring and reporting on shipment statuses, proactively identifying and addressing potential delays or issues to ensure timely delivery.
- Collaborating with the Rep Success team to execute impactful promotions that drive sales and enhance performance.
- Partnering with our brand partners to streamline operational processes and drive improvements in efficiency.
- Reviewing order issue submissions and determining fair resolutions that balance customer satisfaction with business interests.
- Leveraging data analytics tools to identify high-risk users and detect fraudulent activity patterns.
If you are a detail-oriented individual with a knack for problem-solving and a passion for optimizing operations, we encourage you to apply and contribute to our dynamic team.
*This role is onsite at our headquarters in NYC.
Qualifications:
- Strong analytical and problem-solving skills
- Excellent interpersonal and communication skills
- Ability to work independently and collaboratively
- Demonstrate attention to detail and organizational skills
- Proficient in using computer systems and MS Office Suite
- Bachelor’s degree in Business, Operations, Supply Chain or a related field preferred.
Company Benefits:
- Healthcare: We pay 99% of your medical, dental, and vision coverage
- Paid Time Off: Our Paid Time Off policy has no annual limit
- Equity: You'll be contributing to the team's success, so you deserve a share in it. Every employee on our team gets a meaningful equity allocation
Salary : $70,000 - $100,000
