What are the responsibilities and job description for the Spa Coordinator/Receptionist position at Reprieve Spa?
Job Overview
We are seeking a dedicated and enthusiastic Spa Coordinator to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of the spa, providing exceptional customer service, and promoting our range of services and products. This position requires strong communication skills, a collaborative spirit, and a passion for the wellness industry.
Responsibilities
- Greet clients warmly and assist them with scheduling appointments, ensuring a seamless booking experience.
- Manage the front desk operations, including answering phone calls with excellent phone etiquette and responding to inquiries about services and products.
- Promote spa services through effective upselling techniques and retail sales strategies, enhancing the overall client experience.
- Conduct product demonstrations to educate clients on various offerings and encourage purchases.
- Maintain an organized inventory of spa products, ensuring stock levels are adequate and well-displayed.
- Collaborate with spa staff to ensure high-quality service delivery and client satisfaction.
- Supervise daily operations to maintain a clean, welcoming environment for clients.
- Keep locker rooms, beverage station, and relaxation room tidy, making sure all areas are presentable and ready for guest use.
- Maintain spa linens (laundry).
Skills
- Strong collaboration skills to work effectively within a team environment.
- Proven sales ability with experience in retail sales and upselling techniques.
- Excellent phone etiquette for professional communication with clients.
- Familiarity with POS systems for processing transactions efficiently.
- Ability to communicate clearly and effectively with clients and team members alike.
- Experience in managing front desk operations is preferred.
- Knowledge of product demos to enhance customer understanding of spa offerings.
Join us in creating a relaxing atmosphere where clients can unwind and rejuvenate while receiving top-notch service from our dedicated team!
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Shift:
- 8 hour shift
Work Location: In person
Salary : $18 - $23