AVP, Servicing Control Manager

Reprise Financial is on a mission to simplify the financial journey for our customers, making personal loans accessible and transparent. We leverage technology and a customer-first approach to provide fast, reliable personal loans of up to $25,000, ensuring our clients receive the support they need without hidden fees or complex terms. Our commitment to integrity and clarity allows us to foster trust and empower individuals to take control of their finances.

At Reprise Financial, we foster a workplace built on innovation, collaboration, and kindness. Our mission to simplify the financial journey for our customers inspires us to exceed expectations and make a meaningful impact.

We provide the tools, resources, and support for employees to thrive in a dynamic, customer-focused environment. Transparency, continuous improvement, and open communication drive our culture of trust and excellence, where new ideas are valued, and growth is encouraged.

Join Reprise Financial and be part of a team where your contributions are recognized, and you have the opportunity to innovate, grow, and make a positive difference.

About The Role

We are seeking a highly motivated and experienced Servicing Controls Manager to join our dynamic team. The ideal candidate will support the Servicing organization in monitoring controls, responding to examination requests, and improving the customer experience. This role requires strong leadership skills, excellent communication, and the ability to make strategic decisions.

Responsibilities include building 1st Line of Defense monitoring processes. Woking with key stakeholders on corrective actions and overseeing projects to improve our compliance with internal policies and regulatory requirements.

Key Responsibilities

• Regularly perform risk assessments, identify potential risks, analyze current processes, document controls, data, and reports; evaluate control effectiveness and suggest improvements.
• Collaborate with leadership to ensure risk assessments, process mapping, and resources are prioritized, consolidated when necessary, managed, and reported according to company policy.
• Continuously enhance expertise in assigned functional areas through direct interaction with employees, reports, and outputs.
• Actively identify operational risks and control gaps to reduce customer and regulatory impacts.
• Advocate for ideas and suggestions to streamline and enhance the control environment.
• Create and maintain process flows, procedures, and business control tools and templates.
• Consistently meet task plans, anticipating and resolving issues and obstacles.
• Assist in estimating project effort and duration across various departments.
• Prepare and present reports to senior leadership.
• Keep leadership informed about project status, issues, or concerns proactively.
• Offer insights and consultative support to issue owners on remediation strategies, timelines, and compensating controls.
• Anticipate internal and external business challenges and regulatory issues; recommend process, product, or service improvements.
• Coordinate with management to respond to exam and audit requests.
• Perform additional duties as assigned.
  
  

Skills, Knowledge, And Expertise

• Bachelor’s degree in business administration, or other related field, or equivalent work experience
• 3 years’ experience in Business Controls, Operational Risk, Change Leadership
• Extensive hands-on experience with internal preventative and detective controls, conducting risk assessments, and managing compliance processes. Proficient in applying risk-based techniques to effectively implement regulatory, compliance, and legal requirements.
• Proven experience in interpreting regulatory content and conducting impact and control suitability analyses to identify potential operational or vendor-related gaps.
• Experience managing responses to state level exams and internal/external audits
• Strong knowledge of federal regulations and regulatory compliance
• Excellent written, verbal communication and listening skills.
• Ability to interact and work cooperatively with executives, managers, co-workers, and other involved parties in a professional, courteous manner.
• Demonstrated ability to lead, engage, and inspire cross-functional projects.
• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management.
• Demonstrates initiative, critical thinking, and problem-solving skills.
• Ability to think analytically and make data driven decisions.
• Skilled with PC and Microsoft Operating Systems software.
  
  

Location

This position is fully remote, allowing you to work from anywhere that suits you best! While you’ll primarily work from home, you are always welcome to visit our office in Irving, TX, whenever you choose. We encourage our remote team members to stay connected through regular virtual meetings and team events. All team members must reside in one of our approved locations by their start date, ensuring you remain part of our collaborative community.

Compensation

For this role our salary range is $110,000 to $125,000 depending on relevant experience. This role will also be eligible to receive a variable annual bonus based on both company and individual performance.

Benefits That Support Your Success

• Stay Healthy & Happy: Comprehensive medical, dental, and vision coverage, contributions to a Health Savings Account (HSA), and access to an Employee Assistance Program (EAP) to support your mental health and overall well-being.
• Secure Your Future: Plan ahead with our 401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%).
• Time That Works for You: Recharge with accrued time off, company holidays, sick time, and 3 floating holidays—perfect for celebrating your birthday, your dog’s birthday, or just a random Tuesday!
• Support for Growing Families: Our 12-week Paid Parental Leave ensures you have the time and support to focus on your family during life’s biggest moments.
• Competitive Rewards: Market-driven salary and bonus opportunities ensure your hard work is recognized and rewarded.
• Tools for Success: Stay connected and productive with a robust tech package designed to help you deliver your best every day.
  
  

Equal Employment Opportunity Employer

At Reprise Financial, we are dedicated to fostering an inclusive community where every individual is valued. We are an Equal Employment Opportunity employer—ensuring that all qualified applicants and employees receive consideration for employment without regard to age, race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

We believe that diversity strengthens our organization and drives innovation, and we are committed to creating a workplace that reflects the rich variety of our communities.

Compensation Range: $1.00