Command Center Analyst - Part time

Job Description

Job Description

Reprise Financial is on a mission to simplify the financial journey for our customers, making personal loans accessible and transparent. We leverage technology and a customer-first approach to provide fast, reliable personal loans of up to $25,000, ensuring our clients receive the support they need without hidden fees or complex terms. Our commitment to integrity and clarity allows us to foster trust and empower individuals to take control of their finances.

At Reprise Financial, we foster a workplace built on innovation, collaboration, and kindness. Our mission to simplify the financial journey for our customers inspires us to exceed expectations and make a meaningful impact.

We provide the tools, resources, and support for employees to thrive in a dynamic, customer-focused environment. Transparency, continuous improvement, and open communication drive our culture of trust and excellence, where new ideas are valued, and growth is encouraged.

Join Reprise Financial and be part of a team where your contributions are recognized, and you have the opportunity to innovate, grow, and make a positive difference.

About the role

The Part-Time Command Center Analyst will be responsible for overseeing the daily operations of our call center's dialer system. This role involves managing both inbound and outbound call traffic, ensuring optimal performance, and maintaining high levels of customer satisfaction. The ideal candidate will have experience with dialer systems, strong analytical skills, and the ability to work independently.

This part-time role is specific for Monday and Tuesday evening shifts with Saturday morning shifts required.

Key Responsibilities

Dialer Management :  Configure, monitor, and maintain the dialer system to ensure efficient call flow and maximize agent productivity.

Call Traffic Analysis :  Analyze call traffic patterns and adjust dialer settings to optimize performance and meet business objectives.

Troubleshooting :  Identify and resolve technical issues related to the dialer system, working closely with IT support as needed.

Compliance :  Ensure all dialer operations comply with relevant regulations and company policies.

Collaboration :  Work closely with call center management and other departments to align dialer strategies with overall business goals.

Skills, Knowledge, and Expertise

Strong technical aptitude.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to work independently and manage time effectively.

Knowledge of relevant regulations and compliance standards.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Experience as a Dialer Administrator or similar role in a call center environment is a plus.

Location

This position is fully remote, allowing you to work from anywhere that suits you best! We encourage our remote team members to stay connected through regular virtual meetings and team events. All team members must reside in one of our approved locations by their start date, ensuring you remain part of our collaborative community.

Compensation

For this role our salary range is $18 to $20 per hour, depending on relevant experience. This role will also be eligible to receive a variable annual bonus based on both company and individual performance.

Our Core Values

Pursue Excellence : We strive for the highest quality, ensuring our tools and services truly aid in our customers’ success.

Make a Meaningful Impact : We focus on delivering outcomes that genuinely improve financial well-being.

Commit to Innovation : Our innovative approach keeps us at the forefront of providing effective financial tools.

Champion the Customer : We prioritize our customers' financial goals, tailoring our tools to meet their unique needs.

Collaborate with Purpose : Our teamwork drives us to develop superior solutions that empower customers.

Lead with Kindness : Respect and empathy are central to our operations, creating a supportive environment for success.

Equal Employment Opportunity Employer

At Reprise Financial, we are dedicated to fostering an inclusive community where every individual is valued. We are an Equal Employment Opportunity employer—ensuring that all qualified applicants and employees receive consideration for employment without regard to age, race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

We believe that diversity strengthens our organization and drives innovation, and we are committed to creating a workplace that reflects the rich variety of our communities.

Salary : $18 - $20