What are the responsibilities and job description for the Specialized Services Representative position at Reprise Financial?
Job Description
Job Description
Specialized Services Representative
Reprise Financial is on a mission to simplify the financial journey for our customers, making personal loans accessible and transparent. We leverage technology and a customer-first approach to provide fast, reliable personal loans of up to $25,000, ensuring our clients receive the support they need without hidden fees or complex terms. Our commitment to integrity and clarity allows us to foster trust and empower individuals to take control of their finances.
At Reprise Financial, we foster a workplace built on innovation, collaboration, and kindness. Our mission to simplify the financial journey for our customers inspires us to exceed expectations and make a meaningful impact.
We provide the tools, resources, and support for employees to thrive in a dynamic, customer-focused environment. Transparency, continuous improvement, and open communication drive our culture of trust and excellence, where new ideas are valued, and growth is encouraged.
Join Reprise Financial and be part of a team where your contributions are recognized, and you have the opportunity to innovate, grow, and make a positive difference.
About the role
The Specialized Services Representative plays a key role in the effective management of our Specialized Services portfolio. This role is responsible for coordinating both internally and externally with vendors to manage loans accurately and timely through the Specialized Services processes including but not limited to accounts that are in Impounds, Insurance Claims, Litigation & Bankruptcy.
Key Responsibilities
Actively manage relationships with 3rd party companies, vendors and attorneys to ensure timeline compliance.
Prepare legal documents for internal management and external counsel to review and execute.
Partner and communicate with other departments and internal management on key timelines and dates for actions.
Process forms for Insured Accounts and assistance with Impound milestones.
Oversee affidavit process including returns to supplier, rejections and corrections.
Work within a team environment to prioritize daily output & assist with various projects.
Clear out daily tasks to ensure follow-up actions are taken within the timelines required.
Enter new filings and referrals into the system and ensure correct milestones are set.
Understand the litigation process and key milestones for legal action.
May support other functions within the Specialized Services team.
Other duties as assigned.
Skills, Knowledge, and Expertise
1-5 years of experience working in collections, repossessions, bankruptcy, insurance or Impounds
Strong knowledge of federal regulations and regulatory compliance
Experience with drafting and filing legal documents
Prior experience negotiating with impound vendors, borrowers, etc. preferred
Understanding of legal procedures and process
Knowledge of Microsoft Office and Adobe
Detail oriented
Ability to work effectively as an individual contributor
Critical thinking skills
Effective communicator both in written and verbal form
Ability to resolve conflict and negotiate contracts
Location
This position is fully remote, allowing you to work from anywhere that suits you best! While you’ll primarily work from home, you are always welcome to visit our office in Irving, TX, whenever you choose. We encourage our remote team members to stay connected through regular virtual meetings and team events. All team members must reside in one of our approved locations by their start date, ensuring you remain part of our collaborative community.
Compensation
For this role our salary range is $18 to $23, depending on relevant experience. This role will also be eligible to receive a variable annual bonus based on both company and individual performance.
Benefits That Support Your Success
Stay Healthy & Happy : Comprehensive medical, dental, and vision coverage, contributions to a Health Savings Account (HSA), and access to an Employee Assistance Program (EAP) to support your mental health and overall well-being.
Secure Your Future : Plan ahead with our 401(k) program, featuring a Safe Harbor Match (100% of the first 3% and 50% of the next 2%).
Time That Works for You : Recharge with accrued time off, company holidays, sick time, and 3 floating holidays —perfect for celebrating your birthday, your dog’s birthday, or just a random Tuesday!
Support for Growing Families : Our 12-week Paid Parental Leave ensures you have the time and support to focus on your family during life’s biggest moments.
Competitive Rewards : Market-driven salary and bonus opportunities ensure your hard work is recognized and rewarded.
Tools for Success : Stay connected and productive with a robust tech package designed to help you deliver your best every day.
Our Core Values
Pursue Excellence : We strive for the highest quality, ensuring our tools and services truly aid in our customers’ success.
Make a Meaningful Impact : We focus on delivering outcomes that genuinely improve financial well-being.
Commit to Innovation : Our innovative approach keeps us at the forefront of providing effective financial tools.
Champion the Customer : We prioritize our customers' financial goals, tailoring our tools to meet their unique needs.
Collaborate with Purpose : Our teamwork drives us to develop superior solutions that empower customers.
Lead with Kindness : Respect and empathy are central to our operations, creating a supportive environment for success.
Equal Employment Opportunity Employer
At Reprise Financial, we are dedicated to fostering an inclusive community where every individual is valued. We are an Equal Employment Opportunity employer—ensuring that all qualified applicants and employees receive consideration for employment without regard to age, race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
We believe that diversity strengthens our organization and drives innovation, and we are committed to creating a workplace that reflects the rich variety of our communities.
Salary : $18 - $23
