What are the responsibilities and job description for the PATIENT SERVICES COORDINATOR position at Reproductive Medicine Associates (RMA Network)?
We are currently seeking a full-time Front Desk/ Patient Services Coordinator to join our growing team in Freehold, NJ. Scheduled work hours: Monday - Friday, 5:30am - 1:30pm with 1 weekend a month and rotating holidays out of the Eatontown, NJ location.
This Patient Services Coordinator maintains patient satisfaction by answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff as well as greeting patients and moving them through a predetermined schedule of appointments. This position resolves problems by working in concert with members of our multi-disciplinary teams to present a positive Practice image to our patients, referring physicians, and the general public.
Responsibilities include:
This Patient Services Coordinator maintains patient satisfaction by answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff as well as greeting patients and moving them through a predetermined schedule of appointments. This position resolves problems by working in concert with members of our multi-disciplinary teams to present a positive Practice image to our patients, referring physicians, and the general public.
Responsibilities include:
- Welcome and greet patients and visitors
- Answer patient phone calls
- Maintain a professional composed demeanor
- Comfort patients by anticipating patients’ anxieties; answering patients’ questions
- Schedule patient appointments
- Follow physician appointment templates
- Assess schedule conflicts and problems with recommendations for solutions
- Maintain patient accounts by obtaining, recording, and updating patient demographic, financial and insurance information
- Collect co-pays and patient payments
- Work with the nurses to coordinate total patient care
- Collaborate with the Finance Department to make sure all reimbursement/insurance information has been received
- High School Diploma (GED) required. Associate degree preferred
- Minimum 1 year as a medical office receptionist
- Minimum 3 years customer services experience
- Excellent computer skills
- High level of listening skills
- Ability to communicate accurately and concisely
- Excellent interpersonal skills
- Aptitude to work independently and demonstrate good judgment
- Ability to work in a high standard, stressful environment
- Must be available to work weekends and overtime as needed
- Must be available to rotate to RMANJ satellite offices as needed
