Front Office Manager

Description

Who We Are
Serving more than 3,300 scholars in six schools across two cities—Jackson, Mississippi, and Nashville, Tennessee—RePublic Schools is the only school network solely dedicated to reimagining public education in the South.

Part of reimagining education in the South means that we confront the historic inequities that work against our scholars and actively work to dismantle those inequities. We are doing this by intentionally creating environments that embrace, honor, and celebrate our scholars’ identities and experiences, as well as the identities and experiences of every member of our community.

At RePublic, we cultivate a cohesive community of families, staff, and scholars committed to doing whatever it takes to ensure our scholars succeed. We are looking for a Full-Time Front Office Manager in Nashville, TN for the 2025-26 school year at Liberty Collegiate Academy. Candidates must share our unwavering belief that all children can achieve at high levels and change the world. Sound like you?

Who You Are
Our ideal Front Office Manager has an unwavering belief that our students can achieve at an exceptionally high level. Beyond that, they are:

• Bilingual (Spanish/English) and an excellent communicator. You are fluent in Spanish and English, allowing you to connect with and serve our diverse community of families and students effectively.

• Leading for Racial Equity – We believe that racism’s legacy in education is most entrenched in the South. We look at ourselves first, reflect, and talk about the role racism plays in our lives. We work to be constantly anti-racist in our words and actions.

• Deeply committed to serving our kids. You believe in the potential of every child and are committed to ensuring their success by building strong relationships with families, staff, and the community.

• Strive for Excellence – You maintain high standards and endeavor toward excellence each day, ensuring seamless school operations.

• Knowledgeable about school-based operations. Ideally, you have experience working in school operations, administration, or front-office management.

• A masterful executor. You are highly organized, detail-oriented, and proactive in managing daily front office responsibilities.

• A strong, customer-service-oriented communicator. You excel in building relationships, resolving issues efficiently, and maintaining a welcoming and professional environment.

• A gritty problem-solver. You stay composed in high-pressure situations, approach challenges with a solutions-oriented mindset, and adapt quickly to changing priorities.

• A quick and humble learner. You seek feedback and opportunities for growth and improvement.

• A source of joy and positivity. You bring an optimistic attitude and a commitment to fostering a welcoming school environment.

Qualifications

What You’ll Do

Overview
At RePublic, our school-based operations teams exist to support teachers and staff, allowing them to focus on what matters most—teaching and learning. Strong operations allow our schools to be more academically successful, and our operations teams do whatever it takes to ensure this. 

Front Office Management & School Environment

• Maintain a positive and welcoming environment for parents, visitors, staff, and scholars.

• Serve as the first responder to in-person inquiries at the school, leveraging strong communication and customer service skills to address parent questions or concerns.

• Ensure that families receive the information they need by filtering inquiries to the appropriate team members.

• Manage front office operations, including screening phone calls, responding to emails, and handling walk-in visitors professionally and efficiently.

• Produce high-quality written communications, including newsletters, electronic updates, and marketing materials.

Student Enrollment & Family Engagement

• Support the student enrollment process, including making phone calls, conducting school tours, and assisting families with paperwork.

• Plan, execute, and staff student and family engagement events.

Instructional & Operations Support

• Assist teachers by making and distributing lesson copies and coordinating make-up work for absent scholars.

• Provide minor first aid assistance to students and communicate health concerns appropriately.

• Support school operations in areas such as food provision, transportation, emergency plans, facility maintenance, supply inventory, and technology management.

Data & Compliance

• Ensure that students’ cumulative files are accurate and up to date.

• Collect and track important school paperwork, such as permission slips and parent handbook receipts.

• Process daily attendance records and communicate updates to the school team.

• Ensure compliance with local and state regulations related to school operations and reporting requirements.

Qualifications

• Bilingual (Spanish/English) required

• High school diploma required; bachelor’s degree preferred

• Prior experience in office management, preferably in a school setting

• Familiarity/proficiency with Microsoft Office and Google Suite strongly preferred

• Strong customer service and organizational skills

Diversity Statement
As a part of reimagining public education in the South, we are intentionally creating an environment that embraces, honors, and celebrates our scholars’ identities and experiences. We affirm our differences across race, gender, age, ethnicity, religion, nationality, sexual orientation, gender identity, physical abilities, socio-economic status, and other characteristics that make up our unique identities. Additionally, we are committed to hiring and developing individuals who reflect the lived experiences of our scholars, as we believe these individuals have an additional impact on student success.