What are the responsibilities and job description for the Collection Specialist position at Republic Services?
As a key member of our team, you will be responsible for ensuring the efficient collection and management of customer waste. This role requires strong communication and problem-solving skills to effectively resolve any issues that may arise.
Key Responsibilities:
- Contacting customers via phone or email to bring accounts up to date
- Completing system tasks within designated timeframes
- Reconciling customer payments and monitoring delinquent accounts
- Researching customer inquiries and escalating complex matters through appropriate channels
Our ideal candidate will have a high school diploma or equivalent and at least 2 years of experience in collections or a related field. They will also possess a thorough knowledge of collections transactions and processes.
Benefits:
- A comprehensive medical benefits package
- Dental plans and vision coverage
- Short- and long-term disability
- Life insurance and accidental death & dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- 401(k) plan with a generous company match
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