What are the responsibilities and job description for the Director HR Systems & Operations position at Republic Services?
POSITION SUMMARY: The Director, HR Systems & Operations will be responsible for providing leadership and direction to overall HR Systems. This includes the execution of HR operational activities, ensuring functional resources and technology is deployed efficiently, effectively, and in line with enterprise priorities.
The scope of work includes considerably complex transformation programs and projects that may impact the entire organization as well as efforts with department or functional level impact. Responsibilities include developing and maintaining the technology roadmap to ensure it is optimized to meet the needs of our business and employees while supporting Republic’s HR strategy.
This role is also responsible for assisting HR functional areas to optimize processes and implement low defect-rate, technology-enabled methods that drive efficiency for Human Resources and our employees. The Director, HR Systems and Operations partners closely with cross-functional teams such as HRBP, Total Rewards, Payroll, and Legal to define process objectives and success metrics that ensure success.
Principle Responsibilities
Rewarding Compensation And Benefits
Eligible employees can elect to participate in:
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
About The Company
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.
Our Company Values Guide Our Daily Actions
STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
SUSTAINABILITY INNOVATION
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
RECENT RECOGNITION
The scope of work includes considerably complex transformation programs and projects that may impact the entire organization as well as efforts with department or functional level impact. Responsibilities include developing and maintaining the technology roadmap to ensure it is optimized to meet the needs of our business and employees while supporting Republic’s HR strategy.
This role is also responsible for assisting HR functional areas to optimize processes and implement low defect-rate, technology-enabled methods that drive efficiency for Human Resources and our employees. The Director, HR Systems and Operations partners closely with cross-functional teams such as HRBP, Total Rewards, Payroll, and Legal to define process objectives and success metrics that ensure success.
Principle Responsibilities
- Develops and leads the HR operations function, taking an end-user mindset to continuously improve operational effectiveness, data integrity and employee experience. Seeks opportunities to automate and systematically improve processes across the human resources organization.
- Develops and maintains the technology roadmap in support of HR strategy.
- Reviews processes for issues and bottle necks. Seeks out and implements solutions to streamline HR processes while understanding impacts.
- Oversees the Workday technology teams and partners with AMS vendors.
- Collaborates with varying levels of indirect reports/resources and manages through influence. Uses capabilities to influence customers, stakeholders, and project managers to properly manage divergent expectations.
- Manages, collaborates, and partners with the company’s BTO, IT, other Republic departments. Partners with external vendors.
- Conducts periodic reviews to monitor milestone progress; identifies potential issues with key stakeholders and keeps HR leaders apprised of project status.
- Establishes the HR Operations function and develops metrics to measure effectiveness including SLAs, scorecards and a feedback loop for continuous improvement.
- Ensures that documented processes are adhered to organizationally; providing timely feedback to partners to ensure consistency and accountability.
- Leads HR Shared services department with focus on system improvement and automation.
- Leads HR strategic technology planning, development of key initiatives, and tactical execution of operational activities, ensuring function resources are deployed efficiently, effectively, and in line with enterprise priorities business. For example: Conversion of HR systems from acquired companies.
- Performs other job-related duties as assigned or apparent.
- Project Management Certification
- Service Delivery and Technology Architecture certifications
- Ability to work independently, prioritize workload, utilize a wide degree of creativity and latitude to accomplish goals, understand business implications of decisions, and complete projects with minimal supervision.
- Ability to think through HR processes and propose technological solutions to save time, improve controls and improve service quality.
- Strong analytical, diagnostic, and problem-solving skills. Attention to detail.
- Excellent written and oral communication skills including the ability to communicate clearly with all levels within the organization.
- Excellent customer service focus.
- Minimum of 10 years of in-depth experience leading an HRIS or an Information Technology/HR Function.
- Minimum of 5 years of experience with Workday.
- Minimum of 7 years of experience in managing staff.
- Minimum of 5 years of experience leading complex programs.
Rewarding Compensation And Benefits
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
About The Company
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.
Our Company Values Guide Our Daily Actions
- Safe: We protect the livelihoods of our colleagues and communities.
- Committed to Serve: We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible: We take action to improve our environment.
- Driven: We deliver results in the right way.
- Human-Centered: We respect the dignity and unique potential of every person.
STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
SUSTAINABILITY INNOVATION
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.
RECENT RECOGNITION
- Barron’s 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Sustainability Indices
- Ethisphere’s World’s Most Ethical Companies
- Fortune World’s Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S&P Global
