What are the responsibilities and job description for the Senior Data Scientist position at Reputation.com?

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the global leader in reputation experience management. With its SaaS platform, Reputation technology has managed tens of millions of consumer reviews and consumer interactions across hundreds of thousands of online points of presence for global companies spanning nearly every industry vertical.

Reputation was ranked for the second year in a row in G2's Top 100 Best Software list for 2022 as a part of its annual Best Software Awards. Recently, Reputation was named to the Forrester Wave For Customer Feedback management platforms and was recognized by Forrester as one of the most significant social suite vendors. Additionally, Gartner named Reputation to the 2021 Gartner Magic Quadrant for Voice of the Customer.

Why work at Reputation?

Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.
We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.
Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.
Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.
The platform is used by 10 major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
Our Mission : We exist to forge relationships between companies and communities.

Reputation.com is the leader in Online Reputation Management, and our mission is to sort through the vast amounts of information about our customers represented in surveys, reviews, and other sources and derive actionable insights and tangible business results for our customers. As a Senior Data Scientist, you will be at the center of this mission. We want you to develop the best algorithms to extract insights from that corpus of customer feedback, build the best models to measure the value of those insights, and lead the way in creating data products out of these models.

Responsibilities :

You will be expected to own one or more of our core models and take it end-to-end from understanding business needs, to problem formulation, to modeling, prototyping, and into production.

Collaborate with cross-functional teams such as product, engineering, operations, marketing and sales teams to unlock new opportunities for growth

Apply machine learning algorithms and statistical techniques to build new product features.

Additional duties as assigned.

Qualifications :

You should be comfortable taking feedback from everyone - Product Managers, Engineers, customers, the CEO, etc. - to help understand business objectives and constraints and deliver the most powerful models and data products, as well as build and maintain a roadmap beyond v1.

Demonstrated ability to solve problems using data.

Graduate degree in Data Science, Analytics, Operations Research, Statistics or a related field with 3 years of industry experience.

A strong background in machine learning with experience in Large Language Models (LLMs), including prompt engineering, fine-tuning, and model evaluation.

Experience building production-ready AI applications and implementing LMM-powered solutions.

Proficiency in NLP techniques, vector embeddings, and context window optimization.

Knowledge of stochastic modeling and predictive analytics is also required.

Strong communication skills. You are able to explain models intuitively to engineers, PMs, executives, and clients.

Proficiency in Python, R, or similar and with related machine learning packages

Proficient with SQL.

Data visualization experience a plus.

Strong programming skills and / or experience or a strong interest in cluster computing frameworks such as Apache Spark are a plus.

When you join Reputation, you can expect :

Flexible working arrangements.

Career growth with paid training tuition opportunities.

Active Employee Resource Groups (ERGs) to engage with.

An equitable work environment.

Our employees say it best :

Our employees highlight our :

Ample Opportunities - "There are many opportunities to learn and grow. Many open roles are replaced with internal promotions."

Positive Culture - "Great opportunity and exceptional culture." "You will never have a better culture anywhere else. Period."

Training and Tools - "All managers truly want you to succeed, and you are given great tools and training to be successful in your role."

Balance - "Great work life balance and awesome team environment!"

Diversity Programs & Initiatives :

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in :

Diversity : Reputation facilitates a culture where people bring their diverse backgrounds, life experiences and identifications together to achieve our company objectives and contribute their unique perspectives for the betterment of our company, our customers and our people.

Equity : Reputation believes in treating every employee fairly. We are committed to ensuring that all employees have fair and equal access and opportunity for advancement.

Inclusion : Reputation believes in creating an environment where employees feel comfortable bringing their whole self to work. We believe feedback fuels progress and we ensure that all voices are able to contribute, provide feedback, and make a difference.

Belonging : Our culture is one that values collaboration, teamwork, and engagement to ensure that all of our employees across the world know that as part of the Reputation Nation, they are part of something bigger than themselves. We recognize that a culture of belonging cannot exist without a strong foundation of diversity, equity, and inclusion in place.

At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as :

Flexible PTO

Paid company holidays

4 company provided, "Recharge Days," which are wellness days off for the entire company

Several active Employee Resource Groups (ERGs) to help foster inclusion and community

Employee Assistance Program

Access to a wide variety of unique perks and apps :

PerkSpot

Wellhub (Gym Pass)

Carrot Fertility

Omada

Ladder

SoFi

Fetch Pet Insurance

Calm for Kaiser

Spring Health for Guardian

XP Health for Guardian (virtual eye-wear platform)

401k

Health, dental and vision insurance

Paid maternity leave

Employer paid short and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.

Salary : $100

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