What are the responsibilities and job description for the Customer Service Specialist position at ReqCareer Solutions?
Job title: Customer Service Specialist
Location: 557 NE Westbrook, Grants Pass, OR 97526 Pacific Time Zone 100% Onsite but possible future Hybrid
Pay Rate: $16.00
Work Hours: 8am to 5pm
As a Customer Service Specialist for Nassau OOGP Vision Group, your mission will be to act as a representative of our company to provide top quality service to our customers.
PRIMARY RESPONSIBILITIES: *
Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Develop a strong knowledge of our product portfolio and procedures * Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
- Effectively communicate additional promotions and services we offer. * Process customer orders in a courteous, efficient, timely manner with minimal errors. * Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
- Communicate effectively with leaders including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.
- Regularly attend and participate in team meetings. * Participate in ongoing training and development to improve the knowledge and skill required to better serve our customers. * Other duties as assigned by Manager. Specific Duties:
- Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns * Communicating with customers through various channels (Phone, email, chat)
- Effectively communicate additional promotions and services we offer.
- Engage with clients in a friendly and professional manner while actively listening to their concerns * Offer support and solutions to customers in accordance with the company's customer service policies
- Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
- Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensure resolution
- Collaborate with team members and other company departments to ensure overall customer and product satisfaction Goals:
- Quality Assurance – 90% Rating on calls/emails/chat interactions * Transactions Per Hour – 8 Transactions per hour worked (6 for chat)
- Accessibility – 85% Availability, minimize unnecessary off line time
- Answered Interactions– 99% of Interactions are answered * Attendance – Compliance to the attendance policy * Development & Training – Completion of training and action steps
Job Type: Contract
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Work Location: In person
Salary : $15 - $16
